Customer Testimonials
Very friendly customer service and his work and knowledge is just amazing and all for a fair price. I will always be your customer and I can really recommend this store to everyone, thank you again Mike.
Great mechanics didn’t perform unnecessary work that I thought I needed. Convenient location, and timely repair
Great advice snd service!
I can be assured that the products will be of high quality and readily available. Also, the service is friendly and professional.
Trek bicycle store is the only place I have gone in nearly 20 years for bikes and service!
Rafael was awesome first class service
Love my new bike!! Very helpful
Very efficient and prompt bike servicing! Very courteous and friendly personnel.
Thank you!
Everyone was friendly and helpful the only reason that I would not give a 10 is that one of the items I bought was marked 29.99 on package but I was charged 34.99. Not worth the gas to drive back. It's a 25 minute drive one way
Amazing manager and staff...spent a lot of time with us to make sure we understood different options, were able to try out several bikes. Super patient, informative
The service is always excellent. The techs know their business and are very fast. I previously wrote a similar positive message, but I also wrote a negative one regarding being able to have my bike picked up and delivered only two days per week (Mon and Wed). However, I received a direct call from the manager within an hour or so - a very impressive response! He corrected the information I was given in the past and assured me there were three levels of pick-up/drop-off service to accommodate anyone needing such service on days other than Monday and Wednesday. This was NOT what I was told when I visited the store recently, nor when I brought my bike in over a year ago. The manager personally corrected any misconception on my part and assured me that the service exists, even quoting prices based on distance from the store and a willingness to allow a mile or two over the 10-mile limit for the lowest price. A generous offer, but we probably live close to 4 miles from the shop, qualifying for a fairly low pick-up charge. Regardless, the manager's outreach was appreciated. Hence, I've changed my evaluation of the Estero store to a 10. Ken LaSorella
The guy was informative
Very friendly professional staff. They do excellent repair work and your bike comes back riding like a new one.
Great service department. I have the lifetime flat repair and have used it over 20 times. The staff get right on it and everyone is very friendly and helpful.
Chris is a gem
Service was quick, friendly and reliable.
Great quality products and the service is always professional and courteous.
Excellent service courteous and quick with repairing my flat tire. I would highly recommend the Trek bike
Great, really nice store and employees are very helpful.
Quality
Didn’t like the $50 fee for assembling parts purchased. Over $300! Really!
Jimmy came over, smiled and asked what was going on. I needed a flat tire fix and new front brake pads. Andrew took over with the fix and very kindly was able to do the work while I waited. Tremendously appreciated 😊! He did great work! Thank you Andrew, Jimmy and Trek!
I really like trek bikes and the employees are knowledgeable and will spend a lot of time helping you with whatever you need.
Jeff was incredible. We came to him for help with a very specific request and he put so much time and effort into getting the right bike for us. He went above and beyond and made some very important to me, very very happy.
Very professional and friendly service
The staff were knowledgeable and helpful. They gave great advice and suggestions when I was needing to tune up my bike. I am appreciative of this team and value their service.
Quality products and the staff is very helpful and pleasant to deal with
In for routine maintenance, every 2500 mile check up, bike is like new again
Good, friendly, knowledgeable service.
Very helpful!
Service was friendly and quick