Customer Testimonials
Good customer service
Your availability
Very friendly customer service! Which is very important in today’s customer service field, which is very lacking.
Staff is knowledgeable and friendly and I always have confidence in the Trek products.
Quick, efficient repair done right.
Love Billy and Missy great managers
Great service!
My new Trek bike and Donna is the best, she explained in details about the bike and shoe recommendations.
Great staff with good suggestions
Great store and staff. They always help and in the quickest way possible. Highly recommend.
fast, friendly service on my flat tire repair!
The tech behind the desk that helped me on Sunday is really great and informative. He gave me some tips and tricks for regular maintenance and I found that very appreciative. We were talking about torque values for the bikes and it was great to see that the attention to detail is there when bikes are being worked on.
Very professional and helpful
The willingness of the employees to help
Excellent
I had a good experience with everyone I dealt with there. I am very happy with my purchase. Thanks
Went in to have my bike serviced, they were very professional and had my bike ready by the next day. Will be going there for every future maintenance on my bike.
Great staff. Prompt service.
Great knowledgeable staff..
Fast and efficient!
I had an issue with electronic shifting, Ray did an amazing job to figure it out and get me on the road again. Also, he did a great job installing new grips
Jaun Jansen van Vuren
Trek store is convenient and service technicians are very knowledgeable and professional.
Daniel W
Service was amazing as usual! Staff very helpful!
Great sales and service support from the entire staff.
Always friendly service. Great service packages for tires and for maintenance.
Trek seems to have good quality bikes/products and the service was positive. Although, compared to other Trek shops the selection is limited due to the space and size of the store but this area of town really needs a bike shop! This is a fast growing location with new communities being constructed and many people ride bikes. It's surprising there are so few bicycle shops near Ave Maria and as a result I was pleased you opened a Trek shop on Immokalee Rd. I purchased a Townie bicycle that was just right for my lifestyle and Andrew who runs the shop was not only pleasant but answered all my questions and went out of his way to help me make the right decision on the bicycles you had available. Thank you!
I dropped my bike off at lunchtime to have a new tubeless back tire installed and a few hours later I was called to say it was ready for pickup. Couldn’t be any happier, didn’t miss out on any ride time.
The guys are very helpful and informed me well about the different bikes. First time buying a Trek bike, but my wife is very happy with it I even tried it out and plan on getting one for myself
They boxed my bike for shipping and made the whole process smooth.
The fact that the shop has a large area dedicated to servicing bicycles not just all sales.