Customer Testimonials
Very good customer service and explaining anything I had questions about. I didn’t feel over sold, just suggested what my bike needed to be safe and work better for me.
1) Attention to my needs
2) Care provided as if the customer is family
3) Timeliness
4) Cost
Very helpful and nice.
knowledgeable staff
I had an issue with the bike that was handled professionally post purchase! Ryan called me immediately after my purchase and resolved my concerns
great customer service
David was amazing fixing break wire cable. He was skillful, very courteous and customer focused.
Thanks David
very good service with fair pricing
Everyone at the store is friendly and knowledgeable and always ready to help me with my bike
Always great service at Trek! I ship my Speed Concept here every year and they assemble and have it ready on time every time. Tune ups and any issues are always done right
Thank you
Jade is so eager to help. I was a walk in. He’s a wonderful problem solver and advisor for future goal setting. Thank you Jade and Trek for good product.
Highly reliable and great performing bikes. Pete, Julie and Nick are knowledgeable, friendly and patient. They helped my wife and I get just the right bikes and fitted them expertly.
Very easy and comfortable experiance
Service was excellent, told us would be done in 3 days & it was!
The 2 men were very nice and helpful.
Your technicians are great, especially Zach and Ralph!
They’ve replaced tires, tubes, cassettes, chains and wheels. Great service!🤩
The sales person wasn’t pushy and recommended a bike that was easier to get in and off of. The technician worked quickly on putting in my mirror.
Friendly, informative, helpful and fair.
Always great service
I appreciate the set up at the shop. Bike works well. Thank you
Excellent immediate service with a very pleasant manner
Trek has the best bikes and accesories and also an good customer service.
The gentleman who helped me was kind attentive explained everything and make the transaction easy. Thank you for helping me with Rainbow dash!
Thank you for
Your help! Great store, great staff
The fast service and friendly service staff
Angel and the entire service department fixed my bike so I could continue on my ride.
Brought in an old tire & rim from a bike our granddaughter use to ride. The Repair Tech closely checked the old tire & rim and said , I can take care of this for you. A new tube and some rim work , 10 minutes, I'm headed out the door. Thank you for your prompt & Outstanding Customer Service.
quick
Excellent products and service
Great service and great customer communication.