Customer Testimonials
Staff was extremely helpful.
Giacomo and William were both extraordinarily helpful and knowledgeable about purchasing the right bikes for me and my husband!! And they were able to transport the ideal bikes for us from another one of their stores really quickly, which was very helpful too as they were a surprise gift for my husband
The staff was very accommodating and knowledgeable.
Great staff, service and product!
I always have great service on my bicycle. Giacamo is a great mechanic. I trust him in servicing my bicycle and changing out my tires. He even helped me change the cleats on my shoes when I could not remove the screws from my old cleats. I would not take my bike anywhere else!
The person that waited on me was wonderful and educational and kind.
I was in and out all fixed up in less than an hour
Everyone is knowledgeable, friendly and helpful.
The staff will answer any question and they’re not upset that you try out the bike without a purchase.
I went there to look, they took down the bike and I rode it, asked questions and left.
When I returned again I took the same bike out for a test ride, then asked for a different one no problem. I ended up buying the second bike I took for a text ride after being there for a bit asking questions.
I would recommend this bike shop to anyone who is interested in purchasing bike.
Very knowledgeable and friendly staff
Great service!
Very friendly and helpful business. Had my flat tire fixed in no time!
I had taken my bicycle to another shop and they only addressed one of many issues. When I came to Trek, John went over the bike thoroughly while I was there, gave an estimate and let me know which parts needed to be ordered. The repairs were completed in a reasonable time and the bike looks and rides like it’s brand new.
Logan always does an amazing job when I have a pricked with my bike
I've been going to the same Trek shop for four years now, primarily for tune-ups but also to buy some things (e.g. a new bicycle, a mirror, a rack...). I especially like the quality of the people who work there because of their courteous service and the expertise they put into bicycle maintenance. My one complaint: that the shop doesn't have more products in the physical store.
It has been my pleasure doing business at the Fort Myers Trek store...met all my expectations.
The recent service on my flat tire was above and beyound. The technician assessed and adjusted other components of my bike with no charge. The repairs were done professionally.
They are very helpful and efficient
Had the wheel I needed and went the extra mile for putting the tire on it from my old bent wheel. They were awesome!
Your service department is great and all the employees are so very helpful.
John did a great job of finding a solution to my bike to make things more comfortable (adjustable stem). Also, he made sure to handle the job quickly so that I had the bike back later that day!
Thanks!
Customer service is top notch and we love our bikes!
friendly service
This store in Stuart, is the store to go to...never a problem... always great experience!
Ryan is always so helpful and friendly.
And he doesn’t try to sell us more than we need!
Great product and service.
Ryan was professional and knowledgeable. Also, sounds like he was a legit triathlete!
Professional and courteous staff
Friendly and efficient
Great service, from the sale moment until delivery of the bike
Excellent Customer Service!! Logan in the service dept did a great job on my old Gary Fisher!! Thanks so much!
Quality of products and workmanship, and proximity of locations