Customer Testimonials
Very good!! Waited a bit but worth it!!
friendly service
Promptness and good work!!
I had a Cannondale Jeckyl mountain bike that needed a rear shock repaired.
Long story short, I gave the bike to another bike store where they told me they probably could not fix or replace the shock and that, after spending almost $10,0000 on the bike, I would have to THROW IT AWAY and buy a NEW one!
That being said, I dropped the bike off there where they kept it for a month only to have ME contact THEM to find out they could do NOTHING!
After picking up the bike I decided to call "Trek Bicycle Store" where I spoke to Giacomo.
I told Giacomo the bike type and he told me he would "call me right back".
15 minutes later Giacomo called me and said he could do something to get it fixed!
Fast forward about 3 weeks it is fixed and working like a charm!
Giacomo was friendly and knowledgeable just like the ENTIRE staff there!
Bottom line?
Trek Bicycle Store did what I KNEW could be done if I got in contact with the right people!
Trek Bicycle Store IS the RIGHT PLACE and the RIGHT PEOPLE and I HIGHLY recommend them ! !
Knowledgeable salesperson. Quick setup of purchase. Hood inventory of electric bikes.
Friendly staff, very helpful !!!
El trato que le dan a su cliente
Scott and Raff and Zach are awesome ambassadors of the Trek brand and community bike shop feel.
Service and support and professionalism and promptness always 10+.
Friendly & informative atmosphere
Jaramia was extremely knowledgeable about the brake repairs needed on the bike. Great job repairing the brakes.
The one to one consults with the employees. The thirty day refund policy. The fact that you stand behind your bikes and offer help. Every person there since I started going to trek was very helpful. David especially was great and patient! Fabian and Neil were also. Thank you.
Excellent service and quality products!!
Highly recommend to my friends and family that need service or even getting a new bike.
Bikes are reasonably priced
Techs are knowledgeable
Tony Prater helped me today to order 2 E-bikes and I'm excited to get going.
I've purchased 4 Trek bikes at this location... I'm very happy with the service...
JIM
My maintenance was thoroughly inspected, with the estimate, and reviewed with me for authorization to proceed. Maintenance was perfect & the customer service exceptional! Thank you TREK!
Great people and service
Love the helmet I purchased, the service and sales person was very helpful and professional.
Quality
Durability
Consistency
Local store presence
Great service and knowledge
ALL THE STAFF MEMBERS I HAVE DEALT WITH HAVE BEEN POLITE, PATIENT AND PROFESSIONAL....THE STAFF ANSWERED ALL MY QUESTIONS AND DISCUSSED ALTERNATIVES WITH ME....IF YOU NEED SERVICE ON YOUR BIKE I WOULD NOT HESITATE TO HAVE THEM DO THE WORK...ALL AROUND SATISFIED
Professional help. Good advice!
Always have great service and products have always been top notch!
excellent attitude by all I have met
John has always been very helpful with bike purchases. Whether it is helping choose the right bike or accessories he is good in the tips and explanation department. And he always gives the best price available.
Attentive knowledgeable staff. Service was quick.
Great people!
We really liked the townie bike The service was great!
Fast..honest repairs..love the flat repair club....
Staff John was knowledgable and took care of my bike needs.
Very friendly and knowledgeable. Highly recommend this store!
Logan was very personable. His work was done on time. Our bikes look like new!!