based on 3264 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is really kind and helpful, specially the bike service team. Very reasonable as well.
Trek, like Naperville Running Company, offers customer service in the old school kind, go the extra mile, personable style. I wanted to surprise my husband with a gift and they helped my selection be an excellent fit for his athletic pursuits. We are very happy with our experiences here!
Team there is fantastic. Quality work and quick turn around. Could nit be happier.
Everyone who works there is friendly and service oriented. They also are experts on bicycles
The service was great!
Everything, service, sales performance is great, they are very accommodating to my needs , have purchased 2 bikes from this place
Knowledgeable staff, usually have what I need.
The selection, quality and service!
Staff was very knowledgeable and courteous.
Enjoyed the service and helpfulness of the staff. Answered any questions I had and were very knowledgeable of their products.
We ordered my daughter’s bike and when we pick up the bike it was not! the same color it took 4 months for us to get the bike so we just took it because we don’t want to wait another 4 months for the bike to get to the store and not get what we ordered. Super overwhelmed
I can not say enough great things about this store. Today Chad helped us with selecting a bike and confirming it’s delivery to the store. Our boy’s Trek bikes were also checked, and had their pedals updated from a recall (free of charge).
Service was awesome. Worked to find a hard to find part. They tracked it down and installed it quickly and professionally.
Great service, fast and efficient
Connor Beske and Ron took excellent care of me and had knowledgeable answers to all of my questions
Your service department is the best, they go out of their way to be helpful. I have been going to the store since they opened. Bought my first bike at the Downers store. I plan on buying my next bike from them.
Friendly and knowledgable staff
I have trust in my bike shop.
always friendly, available, skilled
How the service guys are so knowledgeable and sometimes can fix your problem right away.
Speedy, reliable and great up-front communication.
The customer service in the front of the store yesterday was excellent! No improvement needed. Just keep it up.
Past experience with the shop left me seeking other options. Perhaps signage stating certified bike mechanics on duty and name tags identifying the certified mechanics from the support members.
Great quality good. Good service
Excellent service- thk u!!!
Everybody is nice and helpful. I am happy with service I requested.
your service team does a great job
The staff was so friendly and helpful!
Sean and the crew at Trek Naperville are true bike geniuses…. they took the time to understand my needs, then fitted me with a beautiful Domane road bike and made modifications to my mountain bike that have me riding pain-free again. Cycling is a joy again and I’m loving every mile. I can’t thank these friendly experts enough for improving my life and health!
I dealt with Jakob re the numerous things needing to be addressed with / on my trek domane s5. He was professional, VERY helpful and forthright, and got me back riding quicker than I'd hoped. One part wasn't available, but he got me part name/SKU and I've been able to locate that part.
Bike rides great after his work on it. Nothing but praise for his attention to details, and doing (perfectly) what needed to be done.
Kudos to Jakob. Thank you again
A shop with both friendly and helpful service.