based on 2647 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was performed in a timely and professional manner. Pricing was very good as well.
Increase ur inventory if possible
Helpful staff. Quality products. The delays are out of the staff’s hands but they still did their best to accommodate my needs and communicated well in person and via email. Thanks guys!
How the employees knew the answer to every question I had, without hesitation the answer was given and of course the quality of the product.
Id rather not say
Friendly and helpful staff
Great service department & the sales staff was very helpful, polite and knowledgeable!
Your staff pointed out that my pedals were covered by a recall and promptly replaced them.
Your mechanics are the best!
They diagnosed and fixed a problem with my handlebars on the spot.
Fast and friendly. Took care of my issue very quickly.
Fast service and welcoming staff!
Fast courteous service
They went out of their way to make sure I had the right bike and that I was comfortable with it! They even hit it faster than expected!
Super helpful and informative
The staff takes their time with each and every customer.
Excellent service and attention to detail. Very well done, thank you.
Nice. Will give updates regularly
The salesperson was extremely helpful.
Easiest place to get repairs done right. Most done while you wait. I have always taken my bike here, and as a high volume rider, need and appreciate the quick service.
Salesman who also happened to be the owner, was very knowledgeable and attentive. Even though I went in as a novice rider, he made me feel very comfortable and didn't try to upsell unnecessary items.
Staff is always friendly and very helpful.
I like the service. The team was easy to work with. I went in with a broken spoke.
Bike was on back order, but arrived close to estimated time. Love it!
High quality. Good selection Jim in the service Dept was awesome.
The Mechanics are fast and responsive. They helped me get my race bike back in working order extremely quickly after a broken spoke the day before. They are always friendly and knowledgeable.
My not having tool on hand to work on e bike back wheel. With motor
Great sales staff and mechanics!
Repairs guys were knowledgeable ...and assistance in loading my bike from front desk guys and tech guys
Amazing staff, reasonable pricing, fast service and close to the house!
Store was very accommodating - loaning me a pair of cycling shoes when my order did not arrive on time for my ride tomorrow. Will definitely recommend the Trek Naperville store.
Informative and helpful sales personnel. Salesperson put in the extra effort to identify a satisfactory bike option.