based on 6800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good service
staff was rude. gave me the wrong rim size twice and then made me wait for service.
Great store with amazing friendly service. Highly recommend it
Communication! Training and development!
Hi, I’m very satisfied with my purchase and the delivery service. I took out 1 point because I didn’t received a purchase confirmation and shipping notification email. I will visit your store again when needed. Thanks
Good selection, great deals, fast shipping, and got exactly what I ordered.
Excellent customer service. Great selection of quality bikes and accessories.
ordered a helmet off the website and wasn't notified that the order (apparently) has been cancelled.
Great staff
Super friendly and professional. Actually what you to love your bike, amd not just about making a sale. Brent is awesome.
Work is always very well done and performed in a timely fashion.
Great products and fast shipping
I love this store, great service and very friendly and knowledgeable staff. Thank you!
Fair prices knowledgeable staff, good service.
Amazing shop and great staff. Trustworthy and interested in my riding not just pushing product.
Order was delivered promptly. no issues at all. i would order online agin.
Staff are always friendly and super helpful.
The man at the shop was nice.
Very prompt, helpful and accommodating.
Service and general knowledge of the things to repair.
It’s great
not much, bike service was great
Price was better than other places for the same item, and delivery was quick and accurate. Thanks!
North was super friendly and provided great service. Thanks for all your help!
Although I have been infrequent in buying from Sweet Pete's online store, I find myself to keep coming back because when the customer service and prices have been excellent. The packaging and tracking has been done with care and if there is an issue it has always been resolved to satisfaction. For these reasons, they will always be on my list. Highly recommended.
Selection and knowledge
I unfortunately needed to submit a warranty claim on a recently purchased Trek bike. Trek honoured the warranty and Sean made the claim process as easy as could be expected.
Sean kept me informed throughout the process and transferred over my parts to the new frame.
Friendly, efficient, and helpful. Also they have a massive inventory to choose from
Plenty of product to choose from. The sales staff is knowledgeable and easy to talk with. Everyone is friendly and helpful
I really appreciated Marshall taking the time to walk me through different bike options, tailor info to my interests and knowledge, and make me feel confident about getting back on a bike. I appreciated the full service (helping with helmet, bell, light), that I wasn’t unsold (and that the bike was on sale!), and that I now feel part of a community. I also had a fab interaction with a person when I came to pick up my bike, fun and playful and just what I needed before launching myself onto the road!!