based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are the best
quick response and very good customer service on the phone they inform if any problem or issue
The staff are all very friendly and helpful
Chris was excellent and extremely knowledgeable.
Excellent online and in-person service.
Brent knew his stuff and gave honest advice on what each make and price point offered.
Good personal service even with internet orders!!
Great service, fast order response.
They are professional
The best people providing the best service backed by excellent products. And Brent's just so gosh darn cute.
Service process was smooth from beginning to end. I was able to get an appointment within a week. Mechanic called me and gave a clear and simple description of the work to be done and offered multiple solutions. The work completed was excellent. Staff were really pleasant and courteous. Smooth process all around. Thanks for your great work!
I don't know. Probably have a bigger store with more bikes and parking for those people I know who aren't city types.
Ha
All the right stuff in one place, with quick shipping. Thanks!
Quick service, fast delivery, great product! Definitely will be doing business with you again!
Great experience!
You are consistent, friendly, and don't make me feel dumb (this matters maybe more than you know)
I took in a bike that was close to the end of its life, but wanted an assessment to see if it was salvageable. The staff were honest, helpful, and entirely forthcoming with the prognosis. I was not charged for the assessment at all, and at their recommendations, ended up with a new bike of the same type on the same day I went to pick up the first!
The staff checking me out were friendly and personable, thorough with information without being condescending, and also knowledgeable. I will definitely be returning here.
The whole experience was really smooth and so was my ride afterwards.
I shifted to a different neighborhood and got a tune-up last year at a shop nearby and I can confidently say that this experience and quality of work was far superior.
Thanks guys!
Friendly, knowledgeable, reasonably priced.
Their prices are usually the best, and they off the best quality merchandise. I also like their repair service.
Speedy and informed service, clean and organized store, lots of space to bring bikes into.
Price, quality and customer service.
John Fornasier was very helpful preparing my online orders for pickup. Will definitely come back for future servicing, etc.
The staff is always very friendly and super helpful when I bring in my bike. I bought my road bike from you 10 years ago and have received great service every time!
Good price fast shipping
Good communication and friendly service. Delivered when promised with no surprises. Thanks Brent and team.
Always very pleasant. Parking is terrible and you are getting a bit expensive for tune ups
Great personalized service. As someone who doesnt know a ton about bikes, I feel like I was given the right amount of information to make a decision
Friendly. Helpful. Honest, hearing what I want/need, not trying to 'upsell'
Super friendly folks and easy return process