based on 6729 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service. Friendly and took plenty of time to explain everything
Local small business feel. Attention to customers
Thanks for following up the shipment status.
Very helpful staff and great products.
Good bikes friendly service good response to questions honest answers to questions.
Hollie was great and made buying a new bike a great experience.
Excellent customer service. Prompt service for bike repairs. Highly recommended.
Fantastic service, great people
The quality of the rentalbike
The customer service at the Annex branch was fairly rude and unnecessarily cold. Especially at the front desk, one’s expected to be courteous and cordial if not friendly.
The unwelcome reception dampened Sunday morning spirits.
Good selection and fast shipping
Friendly, knowledgeable staff. They have stock I am looking for.
Quick shipping
The pleasant, helpful and knowledgeable assistance I received in purchasing a bike, considering I have not ridden a bike since I was a teenager.
Really rude service yesterday
Great first experience with Sweet Pete’s!
John was amazing - very experienced, patient and concerned that everyone be safe and have fun. A great teacher and cycling enthusiast - thanks!
Fast and efficient service
Service was really good!
Great selection of products. Excellent, friendly service! Thanks!
Sell both road bike and mountain bike gear in your Brickworks location. There are many people on road bikes who cycle the Don Valley trail system as well as Bayview.
Delivers as promised
Transaction was smooth and product was in stock. I wish, however, that someone other than the named credit card holder could pick up the purchase. I don't believe this was clearly stated anywhere at time of online purchase; otherwise, I would have asked my wife to purchase it since the shop is on her way to work whereas it is out of my way to pick it up. I understand this measure helps prevent fraud but perhaps being able to assign a designated person for pick up might be a solution.
Great communication! Received an email for every step of the process. I knew what was happening with my online purchase at all times. Great!
My item was shipped the same day of purchase and received the next day. Job well done Sweet Pete's!!
Informative
Great staff, service and support! Love Sweet Pete's
The service was fantastic. I had a customer service agent reach out to me after my online purchase to verify sizing for the shoes I was buying as the manufacturer labeled their US/UK sizing a bit differently than most companies. This led to me changing my size over the phone and ultimately resulted in me receiving the size I actually needed. Great customer experience!
Great service and very helpful staff
I came in bc my trailer tires are running on frame. Asked if there’s an adjustment of some sort. They tightened the spokes on both tires. This did not fix problem. I started looking around myself (not a mechanic) and see there’s an adjustment bolt missing. Read up on it online and seems like it’s an adjustment for weight of load! I bought trailer from your store. It’s why I brought it to you. I assumed you guys would know about the trailer since you sold it to me.
It was a busy day at the store, but I was looked after by no less than three salespeople, all of whom were attentive & helpful. I love my new bike. Keep up the good work!