based on 7237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is so kind and helpful. I contacted the shop and Brent was able to help me choose a suitable bike for me through email. The service I’ve received was amazing!
The staff in sweet Pete's are knowledgeable, friendly and honest. Thanks team sweet Pete's, I appreciate the effort
Friendly, informative, compassionate. I was hesitant to spend $1000 on a bike, but if it means a better bike and supporting a local business like Pete’s then I no longer have any regrets at all.
Stay strong through this pandemic!
Thanks for getting my new bike assembled and ready so quickly. Great customer service!
BEST CUSTOMER SERVICE
-First name removed
The customer service and products offered are first rate and combined with the expertise, makes this shop the best - Rob helped us not only find the right bike and trainer, but also ensured that we understood the features of one brand/model versus another, in order to make the right decisions for our needs. He was prompt and thorough and we would not hesitate to recommend Rob at Sweet Pete's to everyone and anyone.
Great exchange policy- especially at this time when trying on items in store is not possible. Good line of products
I liked how smooth the whole process was. The bike was ready in 2 days, the pick up process was quick.
I would definitely visit the store for any parts I would need in the future.
Great inventory and range of products available but most importantly Pete was extremely responsive and helpful with great product suggestions. The entire end to end experience, from the great online website to the finalization of sale using the curb side pickup service was fantastic.
Excellent customer service, had the tool I needed
Ordered a Cento Alu basket and made two trips, one before confirmation email of arrival so had to go back to store. This much I understand. But I had loads to transport this weekend, including when I arrived for pick up and no one could take 10 minutes to install the basket for me. I get that you are really busy, but I was right in front of you, picking up a purchase I could have ordered elsewhere. We are all making concessions in these awful times. Would have been nice had you helped me out. Seriously, 10 minutes for a customer in front of you would not have robbed anyone of their repairs or purchases.
The basket is awesome, awesome! I have a lot if respect for cycle folks. I just don’t think this was the right call - COVID19 or not. 🙁
Products were as described on website and delivered quick. Great service.
Great responsive service. Friendly staff.
Fast and reliable service
Excellent service, wouldnt shop anywhere else
Brent was really helpful and made sure all my questions were answered.
I really appreciated that even during this covid-19 pandemic the staff were as helpful as possible. Answering questions via email and helping me feel confident about my choice. I'd gladly recommend Sweet Pete's to a friend.
Brent was great!
Good customer service
Good crew
Great service, thank you very much. And that's not just on this purchase, but in many years of visiting your store.
I received excellent customer service. Rob was knowledgeable and answered all of my questions, and kindly delivered my purchase to my home during the the pandemic. I will be making all of my future bike and accessories purchases from this store.
Provide high quality, high end products without being snobby (WoB, Racer Sportif)
Just have good product and great staff.
Easy.
Nice variety of product options
Information was provided as needed
Pick up was seamless
Hubby just ordered a bike today. !! .
Easy to order. Quick to arrive. What more can I say?
Website was presentable and item get ready for pick up quick.
The wrong model was ordered even though I selected a specific bike thru your website. I ended up taking it, but no concession was offered for the mistake and I missed out on that excited feeling I was expecting to have when you get your new bike! Even a sorry, here’s a free bike bell or a free tune up or something would have been good for the mistake made.
Great staff and great selection!
Good quality. Timely service/delivery. All my questions answered.