based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
With covid and curbside pick up I need usable info for online shopping and your website works well. The store's reception area has been setup really well: automatic door remains closed until the client is properly masked and there is ample room to walk in with a bike
So far everything is perfect. Just waiting for product to arrive. If product is correct and good then a perfect 10 is coming your way!
shipping options a bit slow. perhaps offer a courier option or put a courier contract with one of main freight forward companies. I am sure you could lock up a good deal, just get quotes from 4-5 companies. Basically everyone will be ordering online going forward. The only reason I bought pants from Sweet Pete's is you are the only place that had inventory. I even paid extra to shock pump shipped earlier from anther company because Canada post is overwhelmed.
I live in Vancouver and bike season is year round. And it is super wet. Pants are sold out every where! You have a big bike audience in BC. I don't really care where I buy my gear from, as long as I don't have to go to a store. I think most people in Covid times are like minded. Rather spend time on the trails:) Better for your health and safety
Friendly, fast and honest.
Quick and good service.
Good selection of products, found exactly what I was looking for and in-stock, fair prices, and prompt delivery.
Your customer service, always great!
Fast curbside pickup and kind and knowledgeable staff.
Multiple locations means you stock a lot of great products. also, you were open on new year's Eve when I needed a flat fix for my cargo bike, when nobody else was available
Very professional, on-time service and open honest information about the product. Great support.
Very friendly and knowledgeable service person at the front desk. Not pushy at all, just talked through my needs and gave me pointers.
Great online communication during lockdown, super easy and efficient exchange when I received the wrong size for Christmas
Personable engagement and sweet advice on upgrading my Santa Cruz!
Pleasant staff. Great product!
Staff was extremely friendly and helpful, which made the curb side pick up very simple. Will to answer and help with further purchases. Cant wait to visit the store when it is re opened to the public.
Helpful, knowledgeable staff that seek to help you get the most out of your bike and cycling.
Nice, knowledgeable people. Great products and shop. Happy to support local business.
Great service, fair prices, you guys are the best!
Brent was incredibly friendly and helpful. Amazing customer service. Will be coming here from now on to get all my bike needs!
Adam and the team at the annex are just the best, they’re super helpful and nice!
Polite, quick and informative.
Given today’s online prevalence the key to shopping locally is to feel the benefit of a direct relationship with my local bike shop, that is the value you offer not the sale of the goods that can be ordered anywhere online. So thank you and keep it going I much prefer coming into my LBS than order from Amazon
Quick response.
Reliable, prompt, friendly and thorough.
sales people are helpful and friendly - you do good work quickly
Such great customer service!
Excellent
Only had one experience but I am pleased and will return for future purchases
The variety of your products are really amazing and the reception team are awesome
Sweet Pete’s is the best in town!
To date I have not received my order or any information about my order. I can't really rate Sweet Pete's or the service as there really has not been any yet.