based on 6803 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is rude.
Friendly knowledge staff. Accommodating and responsive
Good stock. Helpful staff
Great
Fast
I was searching for the Bontrager Interchange back rack (disc) everywhere. It is no longer made. A friend had a spare interchange trunk bag, so I wanted the corresponding back rack. I was very surprised to find it in stock at your shop. I ordered it and it was in my hands in four days - from Toronto to Halifax. It is now installed. I am ready for the 2021 bike season.
I feel like I lucked out. Thumbs up!!!
Easy online ordering
Quality well-curated products and friendly service.
You guys were super helpful finding specific gear for cold weather riding I needed. Your definitely the go to for future biking equipment.
Great friendly expert service
Everybody I spoke to at the store was friendly, polite and helpful. The website is informative and allows me to do almost everything I need except try on bike shoes.
Thank you. We recently bought some bike pads and the online process and pick up service was fantastic. The sweet Pete’s team is doing a brilliant job in the pandemic!
Thanks!
The team was very helpful when I had questions and I really appreciated the assistance! Thank you Brian!
Fast responses. Good selection of inventory. Friendly service.
Nothing it’s just crazy that the shipping price was almost as much as the oil
Friendly Staff, very quick in carrying out requested work.
I was very pleased by the speed of the delivery of the shoes.
Brent is a gem in the bike industry. The experience was wholeheartedly one of the best I've had purchasing a product anywhere.
I am definitely going to be recommending Sweet Pete's and Brent to others I know, like I already have.
Admittedly, I just wish you had a closer location to Leaside.
Nice looking store. Helpful staff. Bike is put together nicely.
In stock, accurately described on website, and shipped quickly.
Great customer service - although the product ordered was out of stock, they provided me with a similar product at the same sale price.
Amazing service.
Very fast easy ordering
Tires were shipped very quickly. Overall online shopping experience was easy.
Love your guy's service! Quick, responsive and have what I'm looking for! Thanks
You were awesome, really, it's just that I always try to buy from my local shop first, so buying from you should not be my first option. They didn't have what I needed but you did, and my experience with you (phone and web order) were great. If I need to, I will not hesitate to buy from you again.
Quick and easy setup
Friendly well informed service and responsive. Lots of places have become slow and hard to reach during covid. Sweet Pete’s isn’t like that.
I bought 600 dollar tires and asked if they could install them, it took 15 minutes and I was shocked when they charged me 37 dollars to put the tires on. People who spend 600 dollars on tires usually spend a lot on bikes but I was disappointed I was charged to put them on and wouldn’t recommend their services.
Easy website and wide range of products