based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product knowledge, convenience
Great selection and equal service!
In the neighbourhood, get to support local business, good selection of products, great customer service and easy online ordering and curb picking
Fantastic customer service. Speedy & friendly!
You sell Giant bicycles, I like your staff’s knowledge and advice, you seem to be a business with integrity.
Great customer service!
I appreciate how quickly you sent the item I ordered. It arrived well packaged and looks great....exactly like the website shows.
Great service....and no shipping on top of it all.
Thank you.
Amazing hiw fast i received package. Staff was so polite ...
Well, I chatted with someone the night before I needed to show up and pick up my parts and they said if you order now, we’ll have ready when we open. All was good.
I took the opportunity to go for a big ride with the pick up in the middle. Was there around 11:00.
When I arrived, the staff really wasn’t very enthusiastic. More concerned that I had an email stating the parts were ready. I brought my bike into the store, because you don’t leave a $7500 TREK Checkpoint SL7 in the street. Not even, “a nice bike”. TREK dealer...right? Should be excited.
Anyway, glad you had the parts I needed. :)
Great stuff, super friendly staff, and easy to navigate web site.
I like that you have too name brands and high quality products.
Great service, friendly staff.
Quality products from a neighborhood store.
best service in town
Friendly staff, always knowledgeable, I’ve always felt welcome whether in buying a bike or a pair of gloves.
Good customer services
Excellent service, fast reply
All good and delivered on time.
fast shipping
Fair price
Quick service, reasonable price, and relatively obscure/obsolete part was in stock.
Timely, professional and friendly.
Quicker shipping than Amazon !!
Very happy with my new Shimano shoes Thanks!
Excellent & reliable products. Great customer service my order arrived very fast.
in stock - prompt delivery
Good service
Shopping online is never easy, especially for a cycling newbie. Rob was incredibly helpful!! Took the time to help me find shoes and made the process super easy. Thank you!!!!
Good selection of bicycle parts and tools.
Excellent website for online purchases
Larger selection of e-bikes.
We ordered a jacket online, you debited my account on Dec 12 and Canada Post received the parcel for delivery to me on Dec 21. I double it will come before Christmas and this is the first correspondence we received from you.