Customer Testimonials
Incredible service and very knowledgeable. I always feel like a friend to the shop.
Great service!
Carson and the team were amazing. Very inclusive and made me instantly feel like family
Great service!
We were in Bentonville from out of town and my son had a hard bike crash on the first morning here. We stopped by the shop to see if they could true his front tire or replace it. They were super friendly and knowledgeable. Ben got the bike back in good shape and we were back on the trails after lunch! Very helpful and answered all of our questions, even swapped crash stories and scars!
Everyone at this location rocks!
Everyone is always super friendly when I'm here, and this shop has turned around midday repairs when I needed them to keep my ride rolling! I make it a point to stop in every time I visit Bentonville.
Great staff
Always have a good quality selection. David was very helpful and knowledgeable; he answered all of my questions!
Great staff/service and selection of bikes, accessories, etc. Thanks Kent and Maxwell!
It’s a very nice shop with a wide variety of accessories and apparel. Jake was extremely helpful and discussed many different options of an E mtn bike.
You guys you very helpful and kept in touch while bikes were being shipped. Thank you.
Dane and the people who work for him are absolutely amazing. I've never had such amazing customer service and people who actually care.
Great service and good pricing
Customer service was great
All the guys in the shop always make me feel right at home, are extremely helpful, and take great care of their customers/customer’s gear…
Well organized display; friendly proprieter.
I love the service and the professionalism from my first visit, and especially when I left my paycheck at the desk when I got home I remembered that I left it in the store.
Excellent service techs! They go above and beyond. Michael, who did my most recent level 2 tune up, did a great job. Andrew has worked on my Cannondale as well and does great work also. They both communicate with the customer (me) very well.
Full service, friendly, knowledgeable
Every time I have been in, the staff is friendly and professional.
We know nothing about bikes and the guys at Phat Tire were very helpful. They also got our grandson’s bike tires replaced in a day. Good job!
Fast service, and very knowledgeable staff!
Guys, you were quick, friendly, and expert when we needed a fast vacation repair. Couldn't have asked for better service. I almost hope something breaks the next time we're in town. Thanks for running a great bike shop!
The team was great!! Told me what I needed and got it done fast!!
The staff is extremely helpful, knowledgeable and friendly. I needed a water bottle rack and seemed to have no place for one that made it easy to use while riding. They came up with the perfect plan. I have a child trailer for my old bike, but could not attach it to the new. They were able to make it work. I had 2 other small issues and those were taken care of immediately. I needed a new phone holder for the bike. They showed me what was available in store. I did not find one that I liked. There was absolutely no pressure to buy. They just showed options.
This was a great experience. I walked in needing a chain put on my bicycle and within 10 minutes i was on my way out. The technician knew exactly which chain to put and how to do it. I was able to check out right there and i was on my way. I give them 5 stars for the entire experience.
Knowledgeable staff, answered all my questions.
The employees were very helpful in helping me find parts that are not normally asked for by cyclists. The parts were in a small bin that was in the back service area.
Thanks so much!
I got some great glasses for a good price. Helpful staff. Quick service. Good selection of products.