Customer Testimonials
My husband and I went to Phat Tire in Broken Arrow not knowing anything other than we were interested in getting into riding. We talked with Steve and he let us test-ride a few bikes. He was very patient with us and answered all our questions. He talked with us about things we didn't even know to ask.
We ended up buying the bikes we test rode and again Steve was very helpful in talking with us, making sure we understood the basics of bicycle ownership. We have two great bikes and are very pleased with the welcome and education we received from Steve at Phat Tire Broken Arrow.
Excellent customer service. Both timely and professional.
Always helpful and employees make time to answer questions. Work is done in a timely manner and they always call and text info
Good quality brands. Staff is friendly and very helpful.
Good selection of quality products
Very fast and friendly service at a good price. Will definitely be using them again.
Great job, Great service.
These guys know how to sell and take care of bikes. My whole family utilizes what Phat Tire has to offer.
Flat tires repaired immediately. Service was great!!
Knowledgeable staff and exceptional customer service
Excellent customer service!
Great staff, timely service. I never feel talked down to - the mechanics explain things so well without being condescending or dismissive. Quick service - good prices.
Quality products, and the people is very friendly
Trek
When traveling I like going to a local bike shop to collect a water bottle. The young man who helped us was fantastic. Really enjoyed our visit to your store.
nice and friendly staff and quick to do the repair job
even if it was just a little one clean place with lots of bike stuff in stock
Excellent Customer service. decent inventory which is tricky in the cycling world as everyone wants to be an individual and try not to be cookie cutter and all have the same equipment.
Phat Tire bikes Rock!
Service: my bike had a transmission issue and Ben fixed it right away. My brothers bike had a bigger transmission issue, which turned out to be the cassette and Ben fixed that one within an hour. The service is excellent. The service department is amazing and the shop has many accessories and things to take care of your needs. I highly recommend shopping at Phat Tire. They’re awesome and the staff really cares about their customer.
Plethora of items in stock and ready to purchase.
Rental was quick & smooth & the Trek mtb was great!!
Staff is very helpful and knowledgeable and friendly! Thanks!
Trek bikes
Very friendly and helpful service from the whole team, and the rental bicycles are outstanding! 👏🏼👍🏼
Always very helpful
Awesome service!!
Excellent and Quick service 👍 they had exactly what I needed for both my vintage road bike and my modern mountain bike. Very friendly and pleasant experience. Would and will 💯 recommend this place for anyone looking to get some work done on their adventure cycles. 🚴♂️🚴🚴♀️
As a fellow shop owner from out of state I make sure to check out all of the shops in the area. One of my first visits was to your Bentonville store and the staff were super nice and helpful with telling us where to ride and start first. Fast forward 5 years later and love seeing you all expand into Bella Vista - I usually like to stay out here for a bit more peace and quiet as well as being connected to the paths on the back 40 - Your team Seth and Miles did a great job sorting out the issue as well as replacing a flat tire and I always snag a few items whenever I'm in town. You all are my usual go to among a few others and have always appreciated your storefront and staff.
Keep it rolling!
Name removed
Shop Owner
The Bike Hub
www.thebikehub.net
Sometimes bike shop staff are snobby bastards that think they are better than everyone else. This is not true for Phat Tire, I am a heavily accented African immigrant that sometimes look like an Arkansas redneck, and the staff at the Rogers store always treats me like I am their only customer.
Very helpful and friendly
Knowledgeable and friendly staff