Customer Testimonials
In a time when customer service has died in most establishments, this store has kept it alive and well. Extremely helpful and kind staff. Great experience!!!!!
Friendly. Great service and products
Excellent service! I had a last minute issue before a big trip and they got me right in and not only helped with the original issue but also other minor issues. The price was very reasonable as well.
Always helpful staff. Great selection of brands.
The staff were awesome both times I visited.
It has become evident that your Springdale customer service team consistently goes above and beyond to ensure a positive and seamless experience for customers. The dedication to excellence in service is truly commendable, and it reflects the high standards that PhatTire Springdale upholds in its operations.
One of the key strengths of your team is their profound product knowledge. It is evident that they possess a deep understanding of the products and services offered by PhatTire Springdale. This level of expertise not only instills confidence in customers but also plays a crucial role in assisting them in making well-informed decisions about their purchases. The commitment to product knowledge is a testament to the professionalism and proficiency of your staff.
I believe that such dedication to excellence deserves recognition, and I am pleased to offer my full support and approval for the remarkable customer service and product knowledge demonstrated by PhatTire Springdale.
Thank you for your unwavering commitment to excellence.
Excited Riders - Roger & Leigh Parette, Paul & Charla Jo Parette
The staff is great, especially Ben! Locations are convenient, the service after the sale has been great, and I like the brand of bikes you sell.
Mark was so nice and very helpful! I will definitely go back to this store!
Fantastic service, got me in right away and saved my vacation!
The staff helped me find the perfect Christmas gift for my husband who is an avid mountain biker. We are new to NWA and it was my first time in the store. I appreciated the suggestions very much.
Great service! Friendly staff
Great service as always
Great place great employees
Super friendly, affordable and fast service!
Great customer service. Accepted walk in and very prompt in multi tasking with other walk in at same time able to care for outdated mountain bike and upgraded what was needed. Vital asset kind of employee for the business.
Polite staff and very knowledgeable.
Very friendly and helpful staff, who work hard to get repairs right. Very good quality components.
I like how it only cost me 13$ to get a free hub installed 45$ from the bike shop to the rd
They were extremely helpful and the repairs were let crazy expensive. Will definitely use again!
Dane is easy to work with and provides very personalized service.
Maintenance team is great, and the free beer really helps!
Very professionally informed! After asking a few questions, Adam selected my new bike. I picked it up the next morning, all ready to ride the amazing trails. Excellent attitude and service. Phat Tire won my business!
Had a wonderful experience - Phat Tire quickly changed out my front brake to let me get back out there same day. Great, friendly service and timely fix at a good price. Highly recommend.
Knowledgeable about all brands of bikes and reasonably priced service.
Excellent and kind customer service.
Friendly, knowledgeable staff and very reasonable prices.
My wife loves her new Trek bike. Very thankful for the bike fitting and adjustments to accommodate a shorty like her. Even did a major fix on the seat! You guys are awesome. Thank you very much!
They have great service and they stand behind what they sell!
Everyone very professional and helpful. My late husband came by every month for something to be fixed or just to chat with mechanic.
friendly helpful service. and had just want I needed.