Customer Testimonials
The service was quick and efficient. We were given a couple of options with regards to new tyres and were given the pros and cons of each type. The staff were very friendly and helpful.
Bike service was excellent, from replying to my message via the website on WhatsApp, to greeting at the door (without a booking), to speed of repair.
Very personal service and flexible.
Every member of the team is unfailingly friendly and professional. Always a pleasure to go in the shop, whether for advice, a repair or a purchase.
Very helpful and friendly people.
Very efficient and very friendly. Slightly expensive
Friendly staff and excellent customer service
Customer service and product knowledge are the best in the area
Friendly and helpful
I highly recommend Pearson Sutton's repair shop for their expert and attentive service and for taking the time to chat through options and explain issues in an understandable manner - without being condescending!
A reliable local company who know all about bicycles
Reliable work and friendly staff.
Professional and very helpful
Very professional, good workmanship and the Sunday drop in service is a great idea.
We had my son's bike serviced and it was done quickly and was very cheap.
We also bought bikes in the passed and the guys really do make sure the bikes are the correct size etc . They really do care.
Staff are excellent and helpful as always 👍👍👍
Not the cheapest, but pleasingly individualistic branding, good shopfitting and ambiance and competent staff.
My "once more unto the breach" has been a commuting boon - I love it.
Amazing and impartial advice.
Personal service and mechanics who know what they are talking about. Staff are also honest - they do not pressurise you to buy a high end bike unsuited for your needs. They are also honest about when something is worth repairing and when it is cheaper to buy a new bike.
The mechanics do a really great job
Very friendly, knowledgable and helpful.
Excellent products and the most welcoming staff, had a wonderful experience 10 out of 10
Helpful staff and so knowlegable
Excellent customer service from Pearson cycles. They had the right size bike in stock for our son and were great at checking him for size on it and having everything ready. Very responsive on emails and a great, friendly welcome in store. Highly recommended.
Fantastic service, these guys know what they are doing, Pearsons did a great job on my bike.
Friendly and efficient
Great service and advice despite being super busy right now. Two riding tops are now my favourites.
High standards of customer service together with expert knowledge
Quality, knowledge, service and attention to detail.
David was so helpful, turned the bike around very quickly and is clearly passionate about cycling! It was a relief to have some decent service, after a terrible experience with Velorution. Thanks for everything.