Customer Testimonials
friendly service
Knowledgeable staff without pretensions and great customer service.
The team who worked on Saturday 2-19-23. Was amazing. They were able to get my bike back up and running really quick. They were super nice. It just reinforces why i bought my bike there and why I keep coming back.
We appreciate the local shop with experts on hand to answer questions and give us options!
Quick and efficient!
Friendly, efficient and professional
We had two experiences recently. One was with Martin, who helped us pick out a bike, and the other was when I came to pick the bike up. Both times, it was clear we were new to bikes and just getting started, yet no one ignored us or talked down to us. Both employees were welcoming, enthusiastic about bikes, and seemed genuinely happy for us to be getting into biking. All in all, a great experience. Would definitely recommend to anyone looking for bikes and gear!
Customer service is top notch Very helpful and answered all my questions.
The customer service is friendly , very efficient, I provide you with great prices on fixing your bicycle.
I had a malfunctioning Bontrager light. Matt R. filed a warranty claim and got me a replacement immediately. Thank you!
Completely confident in quality, expertise, and honesty
Service is great! Sales and technical staff are excellent. Love dealing with your shop!
Brian is the best at stroking the customers. I love his soft hands and strong arms. His shaved head makes me think of Mr. Clean.....oh boy oh boy......
The people are very friendly & knowledgeable! Great products. I highly recommend their electric bikes.
Just a great place to do business.
Extremely kind and knowledgeable staff!
Matt, Brian, and Chuck always shoot me straight. I have purchased three bikes from OSB and have always had great service and support!
The customer service is top notch! I have purchased 4 bikes from them and wouldn’t go anywhere else.
Knowledgeable and friendly staff always
Went in on a whim a few weeks ago as I was casually shopping for a bike. Friendly employee was really knowledgeable about all of the products as well as intended uses for each type of bicycle. Ended up making a couple of recommendations and had me ride a few options around the block to see what worked. Sent me home with a quote for a couple bikes and no pressure to buy. Honestly wasn't intending to buy new but was pretty impressed with the bike and the staff in the shop, so back I went a few weeks later and bought.
Great customer service!
Friendly staff. Prompt service.
Great quick service! Thank you!
Love those guys !
Excellent sales and service staff. Go there for all of my cycling needs (and wants).
Here's my story: My 94 year old father has a fat-tire trike that he rides around his retirement community that needed some work. These guys from Outspokin were the only ones I could find that were willing to come pick up the trike, fix it, and bring it back. They did this in very few days, even with the delivery time for ordered parts. My Dad is thrilled! I live 5 hours away, so it would have been a major hassle for me to drive down to solve the problem. There's no doubt that I would do business with Outspokin again. And their prices were very reasonable. 10 Stars all the way! Thanks!
Good customer service interaction. The rep was very helpful. I didn’t feel rushed or pushed to a specific product.
Kind friendliness and exceptional service!
Walked in the door and was met immediately by the most helpful folks. Rolled my bike on in for a tune up, they texted an estimate within hours, and had everything done the next day. Everyone I met was extremely friendly, professional, and knowledgeable. I just needed a tune up for an old bike, but when it comes time for a new one I will head straight to Outspokin for my purchase!
Friendly and helpful