Customer Testimonials
Always friendly and staff product knowledge is unsurpassed!
A professional team that turns around work quickly.
Thanks for the good work in a timely manner.
I have been a customer since Outspokin first opened in the early 1980’s. Customer service is key. A bicycle must fit the rider and Outspokin knows the importance of a proper fit. The friendly and know staff also makes for a great retail experience.
Great guys and great service!
Professional and friendly staff. Knowledgeable about their bicycles, accessories, & service.
Highly recommend the Irmo location of Outspokin Bicycles!
Excellent services and products. I have been a customer of Outspoken for over 20. The Best shop for bikes and repairs!!!!
Service was great and friendly as always. Had everything I needed in stock and ready for purchase.
"Awesome place, good mechanics, great prices, and the choice of bikes are great."
Very nice and knowledgeable staff!! Very comfortable place to be. Might move in!!
Extremely professional and knowledgeable. Very friendly environment.
Everyone was efficient, helpful and friendly. They’ve been taking care of my road bike for years now and have always done a great job. Highly recommend!
You guys are always the best!
The team at Outspokin is always friendly, helpful and honest. They meet commitments and their craftsmanship is A#1
Knowledgeable staff
Everyone is very helpful and nice!! It’s a great team! Excited to join on a thirsty Thursday ride in the future.
Professional
Excellent customer service!!! The staff were knowledgeable concerning their services and products. Made me feel like my minor requests were important. Thanks
Friendly, service was quick.
Friendly and informative staff. Helped me get exactly what I need.
Love the free tune-ups because when you ride only in the fair weather seasons, your bike hangs or sits after that much activity, for so long that it NEEDS that service before you depend on it for the coming seasons which vary in length and opportunity!
My son's 20" bike needed a new kickstand. They had the part and got us fixed up in 10 minutes. We are ready for Spring Break! Thanks!
Staff is always very friendly and helpful
The best service you offer is your friendly and willing-to-help staff. From getting a new bike last year, to recently purchasing a bike rack, your staff was attentive, engaging, and willing to be patient with my questions and offer suggestions ..
Very friendly and professional customer service. Got a quote to fix my bike within 2 days. Took barely over a week and it was ready for pickup
This is my 3rd bike purchased in 3 yrs, glad a knowledgeable & friendly bike shop so close to Lexington. Good selection too 👍
Everyone is always helpful and friendly. I especially appreciate it because I know nothing about bicycles other than now to ride them. Thanks!
The staff are always very helpful. Great product line. Ease of doing business.
Great customer service! I appreciated the call to tell me how much it would cost to fix the bike before it was worked on. The greeters (dogs) stole my heart! The bike runs smoothly!
On April 15 2023, enroute from Pennsylvania to Florida we encountered a small hiccup in our traveling plans. We were driving with our two year old Trek E-bikes on a two year old made for E-bike bike rack with a lifetime guarantee. We were diverted off the interstate due to construction and were traveling through Columbia NC at 40 mph, when the bike rack broke and dumped out E-bikes onto the roadway. I backed up 40 yards and a Good Samaritan helped get the bikes off the road to a safe spot. This man directed us to Outspoken bike shop for assistance. Outspoken in Columbia had a rack we wanted, but it was located in their sister shop in Irmo SC, about 25 minutes away. There we were met by Matt and Mike who had the new rack ready for us. We could not get satisfaction from our broken rack people as their support is closed on the weekends,and I would not purchase one of there racks anyway,although they are very popular. One bike that hit the road heavy sustained some damage and was repaired by Phillip their master technician. All this took a little over 3 hours off our trip, but for the people of Outspoken Bike made a disastrous snag into a great experience. Thank you Outspoken Bike for your professionalism! There really good people out there!