Customer Testimonials
The general manager and sales staff were amazing. This is my 1st mountain bike and they explained the differences in the bikes the different components, the different apparel that I might need. Pretty much everything from A to Z. I ended up buying my bike, helmet, glasses, and gloves from there. Would definitely recommend to any friends or family.
Over the last 5+ years, I have found jax to have excellent customer service and 2 perform quality work. My bicycle has required a good amount of service and Amal and Jose are always friendly and helpful. The tubeless flat pack has been a big bonus, also. I highly recommend Jax in Claremont.
Very helpful and knowledgable staff! Will definitely be returning here for my cycling needs!
Very friendly and helpful. Good quality products as well.
Staff attention to detail & customer service.
Jessie fixed my flat. QUICK and informative. Thanks!
Service tech was thorough and gave me options on what needed to be fixed. Left it up to me to decide which I appreciated the no pressure stance. Communicated with me throughout the process. Received the bike back and it looks and rides great.
Amazing customer service and they always take the time to explain things to my son so he fully understands how to get the most out of his bike.
Professional and polite, very helpful.
They always make you first
The staff was excellent !!!!
Great service parts came in when promised
Friendly salesman and layout of store
Jax is very professional and they were able to order a specific pair of shoes I wanted that they didn’t have in stock.
Jessie the service manager is a great guy and very knowledgeable. He takes care of me every time I bring my bike into his shop!
Great staff & services
They were very helpful
Prices were fair. Employees were helpful with my decision making. Kept me informed about extra time needed for ordered parts.
Thanks for the wonderful service! Long time customer and I apologize on my end for my part in the fiasco. Hope all is well.
They were very helpful and friendly. Great service. 👍🏻
I took my mountain bike for a tuneup. They explained thoroughly the tuneup options based on an initial inspection of all parts of the bike. The tuneup was completed in 48 hours as promised. High rating for their focus on providing exceptional service.
Service department is always friendly and takes care of my repairs quickly; go the extra mile to get me back on the bike !
The customer service was incredible! Very helpful and knowledgeable staff.
Friendly, very helpful, honest
Everyone works hard to assist you in making an informed choice on a purchase and/or servicing your bike.
I went to Jack’s bicycle on the 11th Saturday afternoon because my wife and son had dropped two bikes off to get Repair which I always buy the Fix flat repair package on every bike that I have apparently one of the bikes did not have the package from what my wife told me, but when I arrived on Saturday, the gentleman took the extra time to find it I really appreciate it and everything turned out. Great I appreciate customer service like that nowadays wherever you go, they always have a habit of saying it’s not there. Nothing that I can do about it, but this gentleman took the time and indeed. And they took care of it
Customer service is great! I brought in an old bike to convert to single speed and they treated me like if I just bought a bike off the showroom floor. Nice to see a bike shop that treats us like family.
Everyone was very helpful. Everything was marked and clearly displayed.
Top knotch service and retail.
I needed some chain lube and wanted to try something different. The associate (can't remember his name) was very friendly and super helpful. He showed me all the chain lube options in stock and took the time to go over all the differences between them.
Overall very positive experience. I have been coming here in and off for years and I will continue to do so. Keep up the great work!