Customer Testimonials
The facility is large and laid out well. Bicycle mechanics are responsive and knowledgable. The service on my tuneup and tire purchase was great.
Great customer service. Sales person helped me choose the right bell for my husband’s mountain bike and explained why it was a better choice than others. Would definitely recommend Jax
Packaged well, shipped quickly, and great customer service with the call ahead of time to advise when it would be sent out.
Great customer service, friendly and professional.
Electra bicycles
The customer service is the best!
Super friendly and knowledgeable staff
Your services were personalized. Options were shared. This discussion was greatly appreciated as were the repairs you made to my bike.
Very good service and nice. Awesome.
Very professional.
Sales staff are knowledgeable and polite. A great place to go to purchase or have repairs made to your bicycle!
Very prompt and excellent service
Fast efficient and knowledgeable.
Relaxed and friendly service. Helpful without pressure.
Good friendly service
Great service , knowledgeable advice and recommendations.
Fast and reliable service
Much appreciate the staff there. Needing an upgrade to a XDR hub from SRAM for a 10T cog cassette 12 speed.
Service Mgr Was extremely helpful in finding the right part, ordering and going above and beyond to install the new part. It’s service like this and being a field service engineer myself that assists those in need and will have return visits if needed. Thanks JAX for the above and beyond service. My Domane+ will now be a tad faster.
Jesse provided the best customer service yesterday at Jax in Huntington Beach! For a moment I thought I was in bicycle maintenance school! He took his time with me as he explained all of the details of changing a tire as well as provided meaningful insights to the latest technologies and products.
Everyone was friendly and the service was great.
Great staff
Customer service is exceptional. Your staff are professional, knowledgeable and courteous.
Friendly staff, timely repair
Friendly and knowledgeable staff, great communication and good selection of products!
Great experience at Jax bike shop in Laguna Niguel. We went in with a plan and once we talked to the knowledgeable, Johnny B, we changed our mind and found the perfect pedal assist beach cruiser.
Great staff and great selection.
Found what I needed and the whole process was quick and easy.
Friendly knowledgeable staff.
The tech you helped us with our bicycle purchase was very knowledgable and kind. He made our son feel comfortable trying out bikes, and we couldn’t be happier with our decision. Our son has been happily zooming around the last two days.
We stopped by on a Saturday. One of their employees helped us right away to find the product we needed (pedals for a mountain bike), put the bike on a lift, and quickly installed the pedals. We also decided to buy a water bottle holder, which he again installed for us right away. It was great to walk in and get such prompt service, as one of the pedals had broke, rendering the bike un-rideable. Thanks a lot, and we look forward to shopping here in the future.
Jax Bicycle is killing it! Congratulations on the awesome location in Costa Mesa. Always appreciate everyone's hospitality when I come to town.