Customer Testimonials
Very informative staff and service department is helpful and patient.
Excellent salesmen! Very knowledgeable and helpful. Very happy with my experience and purchase.
Nick was very polite and knowledgeable.
friendly, fast, honest, competent...what not to like?
We love the fact that you guys have excellent customer service product was very nice.
Jax has a large selection of products. I'm always likely to find something I need or could use. The staff was very helpful when answering all my questions. I like that the staff are actually into biking and can answer questions based on their own experiences.
Timely, friendly service
Don was so professional that he kindly explained details for even bike beginner like me, and his solution and recommendation was very easy to understand. Not to mention, services were completed quickly, and I’m fully satisfied.
Employees are very knowledgeable and helpful. Good selection of products. Maintenance was done quicker than expected.
Friendly customer service with questions answered promptly. The services I requested were done professionally and with a quick turnaround time.
Fast and friendly service. They make you feel welcome.
Nick took care of my flat issue (several flats in several months) by tracking it down to worn tires (not just fixing tubes). He took the time to tell me what was going on.
Great products and service. Mark and Jimmy are excellent!
We brought our daughter's bike to get her front brakes repaired and her rear brakes looked at. They fit us in right away and were very knowledgeable and confident about the repair work. They also fixed the kickstand and gave some recommendations on routine care. Prior to coming to Jax Bicycle Center, we took her bike to a different shop for the same problem and paid the same price but the fix only lasted a few days. Save your money and just bring your bike here, to the experts!
Helpful, expedient, knowledgeable service. Amazing thanks for keeping me on the road.
Best!
Extremely superior service, always attentive, and always wanting to make the best deal for their clients
Had just what I was looking for!
The staff was knowledgeable
Professional level service with a staff that understands and appreciates cycling.
I initially came in for a rear tire replacement and drivetrain cleaning. The mechanic who assisted me (name not recalled), did a preliminary inspection and gave me some valuable tips. In addition, he took the time to adjust my bicycle seat without asking. He replaced my bike tire on the spot and recommended me to come back later to do the drivetrain cleaning and front tire since it was still good. I appreciate his professionalism.
Friendly staff
Very knowledgeable staff along with great customer service. Good guys!!!
Great staff at the shop!
Your service is and customer care is outstanding. Keep up the good work>
Bike
Shop staff were very helpful on locating a wheel set that I purchased from the San Clemente store.
The sales and service are better than expected
We love Casey! From deciding which model/size he’s truly the best! This now our 6th Trek purchased at Jax and refuse to ship anywhere else when our children grow out of their bikes! Happy Holidays to Casey and all Jax Employees!!
Great service, parts on hand in a clean well stocked store. Thank you
Your staff are top notch; especially Derek Brayton. I trust Derek to figure out what is going on with my bike and to recommend only the things that need to be done, and not tack on a lot of unnecessary services. He is the reason I go to Jax