Customer Testimonials
Ryan did a great job finding the perfect bike for me! Would highly recommend!!!
Good detailed information and fast service.
Knowledge of staff
Willingness to listen
Don’t try to push something you probably don’t need
Prompt filling of my order and good communication. Item arrived quickly and was exactly what was advertised and ordered.
Your staff is very helpful and are willing to spend time with a customer (me) who is female, old-er and not what I guess the target shopper usually is. I've always had good service and usually find what I need when I shop with you.
Very friendly and knowledgeable staff.
Quality gear. Smart, friendly staff. Trustworthy outfit.
Helpful staff. Every time I’ve been in to IMT I find the staff friendly and helpful.
:)
I entered the store minutes before closing to request a tire repair on my daughters bike. Brian could have done like most people and said “sorry we’re closing” or told me it couldn’t be done until the next day but he said no problem and assisted me. He educated me about the difference between the tubes while his co-worker Braxton began removing the tire. The fact that they both made time to help me (and put a smile on my daughter’s face) is something I’ll never forget. Overall, we’ve purchased 4 bicycles from the business and I will always shop there for years to come.
Friendly and quick!
My go-to for all ski and bike service. Super friendly and extremely helpful staff. Prices are right too!
Dax was awesome
Knowledgeable sales and service staff, top notch bike and ski tune and repair.
Excellent service lightning fast shipping and best price around!!! Could not be happier.
What an awesome shop! We live in Chattanooga TN and its one of the best all around outdoor shops we have ever been to!
Friendly, knowledgeable folks always willing to assist.
The team and the Cherry Lane store is always super helpful and go out of their way to make sure everything is taken care of!
They are always very helpful.
I received an expired product, but when I called the company, they were very responsive and sent a replacement product promptly.
staff is awesome, service department is awesome. I will continue to give them my business on accessories and stuff even if I can find it a few $$ less on amazon because of the quality advice and time they spend on customers.
Quick service!
Zero judgment bike shop! As a rookie looking to learn about mountain biking I was super intimidated to even go in a bike shop. Within 2 minutes I felt welcomed and encouraged to ask any questions. So impressed!
Easy ordering and great products!
Excellent customer service! Answered all my questions and I will definitely recommend to anyone to shop here!
Your staff is awesome! Everyone I dealt with when purchasing my mountain bike was friendly, helpful, knowledgable, and efficient. From John, who I bought the bike from over the phone, who gave me great advice and information about bike selection, to the techs who tuned it up for me (sorry I forgot their names, Bill maybe, and the really friendly guy from Alabama), all were really great to deal with. I'm moving home to Idaho after being away for 32 years. Looking forward to being an IMT customer again! Thank you!
Fast shipment and order is was accurate.
Fast and professional with good selection and pricing
Fast & Friendly
Very informative and helpful staff
The team is friendly and helpful. Service was quick and the store is clean.