Customer Testimonials
Great staff and customer service!
Quick and friendly
The guys in the bike shop have always been seriously awesome. Dax and Dennis (I think that's right) were extremely helpful. Thank you!
Had item in stock and shipped promptly
Fair price, prompt delivery, arrived undamaged, and as described. What else can I ask for?
I've mainly been a customer at the Boise store but since moving to Nampa. Cherry Lane is my new home for all things bikes. Super helpful staff with a really quick turnaround on service. Would send anyone around me to them. Great LBS.
great service fast shipping
Selection was great. Experts were available.
No one came to help but were great when we got their attention.
Great experience! Easy! Thank you!
A large selection of many quality products for the outdoor enthusiast in a convenient downtown Boise location. Staff were all very friendly and helpful, particularly Adam H. They will be my “go-to” from now on.
Great choice and selection of bike racks to choose from. Very helpful in matching my needs and budget.
Knowledgeable staff.
Helpful and knowledgeable staff lots of inventory
I came in on Saturday, May 14 and Bill helped me. I have a Yakima storage case for our car and we lost the key. He spent over 45 min helping me problem solve. We tried numerous keys, nothing was working, then came up with another plan, tried to order the part which was out of stock, then found another website that had the part. He went above and beyond the call of duty and did all of it with a gracious spirit. I never once felt like I was wasting his time. Mind you, the store was busy and he was working with other customers in between helping me. Good customer service is RARE! I have never been to your store. Because he served so well, he left me with a very positive impression of your store. Our family of 6, who loves to camp and dress in Prana, Kuhl and Chacos, will be back! Thanks for employing Bill!
Homs shoes and most importantly friendly knowledgeable service!!
The guys at IMT were awesome! I have been purchasing bikes from IMT since the mid 80s when I bought my 1st mountain a Trek 950. It's great to see that over the decades the value of customer service it still very much there.
Thanks guys!! Craig
Good customer service and communication.
I enjoyed dealing with Ryan in sales and Johnny in the shop, they were both friendly and helpful with my purchase of a new Giant Road Bike
The product is exactly as described and I got my order in a timely manner. I love that you use USPS! And thanks for the tracking updates even with the most basic shipment method.
Quality and service
Friendly and helpful sales agents. Great products at reasonable prices.
Willingness to find correct fit for a backpack for a novice hiker and to give advice concerning what to take on the hike.
Great customer service. The staff went above and beyond to make sure I got what I wanted.
Great service… very helpful, knowledgeable, and just friendly!
Everyone is so helpful and knowledgeable about your products. My go to store for outdoor equipment.
Thanks for mounting my bottle cages and computer mount and for helping me figure out my power meter situation.
Easy ordering, shipping and delivery. Positive experience. Nice to order from a local company!
Customer service is great
Store Environment is welcoming
The product is excellent
Had a hard to find mount for my bike light in stock. Very fast fulfillment and shipping.
Super fast shipping and they had the parts I needed in stock.. 👍🏼👍🏼
I worked with Becky at the downtown store. She was so helpful and kind. It was easy to decide on and purchase a new mountain bike. Great customer service! She listened and understood my wants so I wasn’t overwhelmed with the choices. Thank you.