Customer Testimonials
We love the products and service that we get.
I always receive top notch professional service at IMT.
Recently purchased a new ebike and Ryan and Dax were suburb!!! They made sure the bike was set up appropriately and that I had all the necessary components for a safe and comfortable ride.
Great service, location, and selection. Always a great experience!
Very friendly staff!! That makes the experience that much more enjoyable. Shipped my bike here from Illinois and they handled it perfectly!
Had the products I wanted with order processing and shipping executed without delays. Fantastic service!
I love this place! I love the ambiance and the people. Everyone is so friendly and helpful. I love the styles and selections of clothing and outdoor equipment. I really love how they bend over backwards to make sure you are 100% satisfied with purchases. We are customers for life!
The staff at Meridian is exceptional. I have never been more impressed with a bike shop. Everyone seems super cool.
Professional, on time, friendly and knowledgeable. Great selection of products!
The downtown store is well stocked; with there was more room for inventory at the Cherry Ln store.
You have two fabulous employees.
I used to be the supervisor for the desk employees for the snow sports school Sun Valley at the big River Run Lodge.
I would have loved to be on their team.
I had a major knee surgery and so needed a bike,
Hannah and Emma were superlative. My friend Karen Steenhof picked up the bike and she highly praised Hannah.
They were a joy to work with and I got all set up with a new Trek, Thule ramp and lock.
This was all done by phone.
They are so knowledgeable, helpful and customer friendly.
Please thank them for me.
Sincerely,
Alexia Haller
Local to the neighborhood, and the service has always been top notch 👊🏻
Excellent service, very knowledgeable staff who truly care about finding the right bike for each customer.
Staff were friendly and very helpful. Selection of gear is usually better than other shops too.
fast shipping.
I liked that you had the part I was needing at fair price. It was extremely easy to order (using Apple Pay) and you shipped it very quickly.
You had these handlebars for almost half the price of everyone else. Then add free shipping. Then add great communication. I figured there must be a catch. The catch is I found a great online store to purchase my MTB gear. Great job guys.
Prompt delivery.
Product was great! service was awesome! package arrived fast! what more could you ask for?!
This was my first time placing an order. The shipping was quick, the item matched the description and I even received a handwritten thank you note. I would definitely place another order!
It was easy. You had everything I needed.
Great service team! Brian and others at IMT in Meridian were super helpful outfitting our family of 4 with new bikes. They were very good about getting different styles and sizes out to make sure we had the right bikes for each of us. When we had questions about colors or other styles they did great at pulling up pictures and answering all our questions. After purchasing, one of the bikes had an issue with the gear shift which they fixed the next day. Great team!
I your employee Jared went above and beyond to locate a product for me, even though he was not able to find it, he took the time to inform me of the situation. Thank you very much and I will be shopping with you in the future.
Quality products and exceedingly helpful and friendly service. The first gentleman that helped me in the bike repair shop worked with me to get my new bike assembled promptly, even when it should have taken longer due to how busy they were. I didn’t even buy the bike there. Then the next gentleman Johnny assembled my bike even sooner than expected and talked with me for over an hour to help me understand my new bike and some equipment I should get. He wasn’t trying to sell me anything, he was taking time to answer my questions and help me with what I needed and was looking for. I was asking for suggestions because I am new in the mountain biking world. Johnny went above and beyond to get me ready for mountain biking, with regards to “rules of the road”, resources for learning, equipment, and opinions on different trail areas to ride. The first gentleman and Johnny treated me like a friend, not just a customer. Thank you so much everyone! You have definitely made a life long customer!
Quality products with a great staff!
Large inventory and the staff is friendly and very knowledgeable.
Great communication and customer service
Good pricing!
Prompt service and it is much improved since the last time I was in your store.
Friendly people and quality gear
Got bike tuned up
Said they would have it done on time and they did
Thank you
Everyone at IMT has been great to work with. I have nothing but exceptional things to say about the sales and service staff at both locations.