Customer Testimonials
Everyone was friendly and helpful.
Price and fast shipping!
Very friendly and helpful employees. Ryan G was very patient with me and answered all of my "silly" questions.
I wanted a specific back pack and they had it. Called in and they reserved for 2 days until I could visit. Was greeted safely and with a simple friendly grace. The pack was 5lbs lighter than my old one, so I bought it with no games and no sales pitch. Exactly what I want in modern service. Perfect.
We love you guys! You have a great selection and we love supporting an Idaho company. It was also very refreshing to see the way your downtown Boise store is handling the pandemic situation. All your staff wore masks and were limiting the number of people in the store. Thanks for doing your part to help keep your staff and customers safe.
competent people
Very professional, met my needs every time, COVID19 aware and practicing guidelines
Friendly service and great products
The service and help is always great! No one makes me feel bad for stupid questions! Love the store and the safe Covid practices!!
On time delivery!
Friendly and experienced sales person.
Kavu belt not available anywhere else in my color. Fast shipping
All of your staff is very kind very helpful and very knowledgeable. I've already recommended you guys to 10 to 15 people. I love my bike and I'm super stoked. I haven't been this excited for something in a long time
good prices and fast service and follow-up
Great staff that went through the maintenance and service requirements and details about components in the bike!!
Bill did a great job as well as the maintenance techs who set my bike up.
What a nice shop! Also very nice employees! We traveled from calif to pick up a bike, was worth the drive! Thank you
I had placed an order for the Yakima bike racks through another company, they claimed to have them in stock and that I would receive them in 5 days. After 2 weeks, they let me know they were back ordered and were unsure when I would receive them.
I was in a bind because I needed these items for a cross country trip. I had never ordered from Idaho Mountain Touring, and when I spoke with online chat they told me the items was in stock and they would have it shipped out that day.
The racks were shipped that day and I received them 5 business days later. I could not be happier with the result as I was worried I wouldnt have them in time for the trip.
I was bike shopping...and had no idea what I was bike shopping for. I am 61 and the last bike I had was a 10 speed in high school :). I did some research and looked at some different bikes in different bike shops in the valley. Idaho Mountain Touring really took the time with me. I test drove multiple bikes and really had a hard time making the decision. There was no pressure...just a "it is a big decision, take your time". I decided on an electric bike...(Nana hopes to keep up with the grandkids). The Electra Vale Go. It is fabulous...headed out for a ride now. THANK YOU!!
I appreciated the communication re: my order.
Very prompt service.
Hannah was extremely knowledgeable and helpful. We searched many stores and yours was the only one who had the product we were looking for. Thank you!
Great service. Fast shipping. Love my new Dakine mtb knee pads!
Always knowledgeable, friendly, and will go the extra mile. Totally stepped up during covid right away and made their customers feel safe. Thank you! Also appreciate that if there is something they don't know, the mechanic team isn't too prideful to go find out. A special thanks to Collin, Tyler, and Austin. I always have exceptional service from those guys.
During this time you are taking the COVID-19 epidemic seriously and taking appropriate actions. Your staff have been helpful.
Love my On shoes great service !!! Thank you!!!
Great service! Have already shared with others how good it was...
Your staff listened to my questions, were inviting & very informative. They made the effort to have a real conversation. This location had my size in stock, I ended up with a new pair of 510 free rider pros. Me wife and I walked out with a wow, that was good experiance. My 3 sons had smiles, excited to stick their stickers on something..
The Da Brim was easy to install and looks like it will do the job of getting rid of the glare while riding. Thanks!
Excellent customer service. Great sales associate.
Excellent customer service from John. Took his time explaining bikes and was extremely knowledgeable and helpful.
Chris was very understanding of my situation (no inventory in Arizona until December) he had the bike I wanted, set it aside, and allowed my friend to pick it up while on a business trip.
If I'm ever in Idaho, I'll be sure to stop in and say hi!