Customer Testimonials
Since the item I ordered was on "back order", I decided to change the shipping date and Mark got back to me asap to get the mailing info! Really nice!!
Nice merchandise, fast and friendly service.
Quick shipping!
Customer service has been excellent! I haven't even made it into the downtown store yet and have only talked with Bill and his associates on the telephone. Had my Townie delivered last month. Thank you and I will make it by for my check and have mirror put on this week.
Theresa Toward
so far good da brim for biking. Tried one time
They are quality. The customer service was very good.
Quality products and always friendly staff
Your employee Emma was VERY helpful in pointing out specific qualities of the hydration packs, the brands, the sizes, and features. I was really impressed by how she helped as I was bringing back a hydration pack I decided I didn’t want to begin using due to size, and by her explaining the features to me and her experiences with hydration packs, I was able to choose a larger pack that also fit my body better. Thank you for having employees that know your products and are good with people.
IMT seems to have implemented very good procedures to protect customers and staff during the current pandemic. this means a lot to me.
Great people to work with! I love my new bike and accessories! Thank you :)
Really like my new brim for my biking hemet. I no longer need sunglasses while biking.
The product is nicely made, easy to use and arrived at my door quickly. Thank you much.
Bill was great helping me order a custom mountain bike direct and assemble it at no extra charge. Other bike shops in Boise had no idea how to do this and wanted a fee for assembly.
The shipping was super quick, got my pedals in less than three days.
Scott was on direct custom service/sales duty when I met him a couple of weeks ago (not his usual role due to Covid-19). He was outstandingly patient, thoughtful, and fully engaged. He answered my questions directly to the best of his ability (which is quite high, obviously) and provided feedback on how I might meet my needs the best. No pressure for a sale and super informative!
Because he was soooo impressive I asked for his card after our first interaction so I could engage with him in the future. And, I did. He has an open mind and did a great job of putting himself in my shoes. Because he did that and has great knowledge/experience, I have received excellent service! I am so pleased with process and outcome!
Please keep him there at any cost!!
As always, your team was friendly and customer service was the focus. And I very much appreciate the safety measures that you’ve put in place during the COVID pandemic. Thank you!
Very hellpful and knowledgeable.
Wide variety, friendly and expert service and recommendations.
You guys were amazing! Super fast shipping and unparalleled customer service. The handwritten note with my order was a nice touch!
Ease of ordering
The staff was very accommodating and informative and friendly enjoyed our visit
The visor is great! Love the extra sun protection without sacrificing visibility!
Super helpful while trying to choose the best helmet and fit. COVID guidelines are being followed very well; it felt clean and safe.
We purchased the Cycling Classic Brim Visor. From initial order to delivery, we felt the customer care that is lost in today’s online shopping environment. This visor seems to be made of exceptional material.
Excellent communication, service, satisfaction, quality of product, delivery, everything exceeded my expectations!
WOW! I will definitely be a repeat customer and refer everyone I know to become one, too!
Great product!
Thank you for the extra attention to detail, too! A handwritten note thanking me for my order.
WOW!
Our family had a fantastic time on our two hour horseback ride. Jen was fabulous! We had great conversations, while riding extremely well trained horses. It was my 10 year old daughter’s very first time riding a horse and Jen was very informative and gave her great guidance . The scenery was to beautiful to put into words and we can’t wait to do it again! Our family is already planning an all day riding trip for next year! Much thanks to Jen, Jake, and their beautiful daughters! Can’t wait to see you all next year!
Great shop, very helpful
The service is always top notch. I appreciate the hand sanitizer and free masks. Realized when I arrived that I had left my mask at home. Fortunately you had my back! Appreciate voting with my pocketbook!
Love to shop at this local business. Just picked up a new mountain bike and rode in McCall this last weekend and couldn’t be happier with my purchase.
Friendly and knowledgeable staff
Professional, friendly service