Customer Testimonials
Great customer service. Above my expectations for quick shipping
The staff is always friendly and helpful. They make me want to buy local even if I can find the product online.
Friendly and professional service.
Great service performed on my daughters old bike.
Also, Ski shop in Meridian! No need to go to Boise.
Great service and technical expertise made purchasing a new bike frictionless.
Your staff is always very friendly! Great customer service and you guys do a great job on ski tuning! I always get a quick turnaround unless it's very busy, which is understandable. That has rarely happened, and it's usually a very quick response and a high quality ski tune.
Staff was very helpful with new bike purchase.
Local. Nice. Very helpful. Good products. Staff ACTUALLY KNOWS WHAT THEY ARE TALKING ABOUT.
good service
IMT has always employed stellar people with stellar skills. You are friendly, knowledgeable, patient and caring. Thank you all! Carol Cronin Kriz and John Kriz
Plenty of gear and plenty of diverse gear at IMT. Chris knows how to keep his customers happy and not have to go either online to purchase gear or drive around town looking for gear at other stores.
Nice selection, friendly salesman, quick flawless purchase process.
Quick shipping, Quality product.
Fast friendly service from a team of people who all know what they are doing!
Thanks IMT!
Awesome service - new rack was assembled and ready to go when I hit the door. They installed it and showed me how to use it as well. Terrific experience.
I love the TREK brand.
John Erstad was very helpful and knowledgeable. Great service.
Excellent customer service!!! Great group of mechanics!!
After checking things out on your website and seeing that you had what we were looking for, I called in the following day and was fortunate to speak with Morgan. She answered all my questions, checked on stock availability (visually and physically), answered more questions and made it possible to purchase and get the exact bike my wife was hoping for all in one call over the phone, so we could pick it up in the future. Couldn't have asked for better customer service. If Morgan could be cloned, so all employees everywhere worked as efficiently as she did when I called in, I'd probably cuss less, have to apologize less, and eat less Ben & Jerry's ice cream to help me relax. Thanks, Morgan! -m.y.
Everyone is really knowledge and nice
I found a super special bicycle, that I love. Cristos went above and beyond to help us and answer all of our questions. Cristos spent time and care making sure the bike was ready to go home with us. We had a great experience.
Friendly and knowledable staff
I have been going to IMT for years for bike maintenance and repair, and gear purchases. I really appreciate the customer service. Everyone is knowledgeable and helpful - especially Elizabeth! She's amazing!
I haven’t been able to get help with a rack system for my van from anyone. Bill didn’t hesitate to help!!!!
Good stock, knowledgeable and friendly staff, and pricing is typically on point.
I was very impressed with the service and how quickly we received our order.
Easy going and down to earth services. Great prices and customer service.
Prompt order processing and shipping!
Was able to find an OEM part for a 13 year-old crankset that even eBay didn’t have. Prompt delivery, low price, and inexpensive shipping. Would recommend to other buyers.
Great selection and very fast turn around on shipping. Competitive pricing...I will check back for gear on my next purchase.
Thanks
Great customer service! It’s hard to find in stock bikes right now. Called IMT and they offered to assemble a bike for me to see within a day or two. They called the next day to say it was assembled. Once I got there they took great care of us! Will definitely go back!