Customer Testimonials
Fact and friendly service
Great price and received quickly!
Individual attention by informed staff
I took my bike in for a shifter replacement. Due to the fact I am leaving on a trip with my bike next week, every effort was made by Braxton to get my bike serviced before I left on my trip even though the schedule time was out toward the end of April. I dropped the bike off on Saturday, I received a phone call Sunday the bike was repaired! I picked it up Monday plenty of time before my trip.
I truly appreciate the extra effort made to get me on my way. Thank your Meridian Idaho Mountain Touring.
Excellent customer service and quick shipping.
fast and efficient
Friendly, professional staff with expertise in all things bike. They fixed my bike that was seriously damaged from running over a small wire. I thought my favorite road bike was a goner, but it was repaired, thanks to the mechanics at Idaho Mountain.
Quick customer service and very friendly and knowledgeable staff.
great selection. friendly staff
Extremely Personal and a hand written thank you!! Apple Pay was fast and easy and I really liked that option. everything was top notch!!! I will definitely order again
I love that Idaho Mountain Touring offers products and clothing from sustainable brands. And their customer service is fantastic!
Great service. Knowledgeable Staff!
service was prompt and friendly.
Selection and helpful/knowledgeable sales people.
Staff is very nice, helpful, and accommodating. My favorite bike shop in Boise.
Service was fast, professional with quality workmanship. Staff is friendly, informative and knowledgeable. Would highly recommend!!!
You checked all the boxes. You had the Electra townie I wanted and were happy to ship it
Shannon was my service person. She is so personable, and was so knowledgeable and thorough that I feel very confident with my purchase.
Best local shop in town
Great service. Very helpful in setting up our bikes.
Great products, fast ship, awesome company.
Scheduled me on Easter Sunday so I took it in the next day and they apologized and had the bike done by the scheduled date even though it was a day late. Good work on the bike when I was in store, quick and efficient to find problems and solutions and explain them to me. My bike rides like new, already made my friend go take his bike in: 10/10
Great service!
John was very patience with me and answered all my questions. Till finally I felt comfortable buying an e-bike
You had what I couldn't find elsewhere. You were willing to ship it to Michigan and the ordering experience was fast and easy.
everyone at idaho mountain touring is the best
Great customer service, John was excellent in helping find the right bike and gear for us!
Great customer service by Emma (I think that was her name). Patient with me trying multiple shoes, knowledgeable, friendly and pleasant. The fitting of my Technica shoes was a nice bonus and the guy that did it (John?), was expert at it.
Good selection of shoes. Will be my go-to outdoor store in Boise.
Knowledgeable friendly professional staff.
honest & professional
I was looking for a specific model of Shimano SPD pedals...due to Covid-related shortages I couldn't find the pedals at my LBS in Wisconsin or on the "usual" online sources, including Amazon...everyone was sold out. However, thanks to an Internet ad, I saw that Idaho Mountain Touring had the pedals...they actually had 15 of them in Boise! Not sure how you guys had pedals and no one else did, but good for you!
Due to the shortages, I was skeptical that IMT actually had them, even though the website said 15. However, the order process was really easy, I got order status updates, and the pedals arrived in less than a week. I'm very impressed with IMT...I also liked the video of Chris, it helped give your shop legitimacy (along with the two bricks and mortar store locations)...I was happy to order from a "local" bike shop instead of some off-shore site.