Customer Testimonials
I was happy my purchase experience and the follow-up tune-ups that I got
Great to be able to really test out the bike before buying. Other stores made me just go "around the block"
The tech was very knowledgeable and they had the right part in stock. The service was completed sooner than promised and I'm back on the road.
Very Professional great service very personable
Brian & the staff were very informative & assisting us with all our needs
Thank you First name removed &Sharon
In a time when bike inventory is scarce, BSP was able to find a bike to fit what I was looking for. The friendly and knowledgeable staff made it easy to select a good bike.
I had brought my bike in for a warranty frame replacement. The technicians did an awesome job and answered every question I had. If I asked something they didn't know they found the answer. 100% would take my bike back there for service
I had a great experience with the retail persona (his name is very complicated and he is from UK). I was planning just to see and loved how the store had new and available inventory. Extremely happy with my purchase. I left the store confident of my decision as the sales person made me very comfortable with my decision.
Extremely personable, I am from out of town and wish you were closer
The gentleman who helped me with my bike check for the UBC Tri was extremely efficient and accommodating. Thank you very much!
Location & supply of bike parte
Great service, helpful staff, reasonable pricing.
Love the website and that it showed available stock. Took the vagaries out of the equation. Service was super nice as well!
Kind and super knowledgeable staff!
Good customer service
Very fast even when they were busy
Very nice and knowledgeable employees, let me tried several bikes even tho I arrived close to the closing hour of the store.
10 to 10
Quick solutions and services whenever it’s possible
Very friendly and helpful. Mark helped me find a lock and installed it for me.
Incredible customer service - Mark really went above and beyond, despite being swamped (and me arriving at the end of the day after a long week!). Staff are super friendly and knowledgeable. Can't recommend enough.
Quality and price. Purrrrection
Awesome service team - friendly, funny and super knowledgeable! And they didn’t shame me for the sad condition of my bike - they looked for solutions to keep me riding! I will 100% be back when I have enough $ to buy a new ride. Thanks!
Great customer service
The technician I have always dealt with is awesome and the appointment system is works well
Employees were friendly, honest, fast, and no-nonsense.
very knowledgeable and friendly shop . specially, mark.
Friendly staff, lots of variety in the options for gear/components/accessories. Thanks!
Received great attention by John as he made adjustments to the new bike I test rode.
Friendly and knowledgeable people selling quality bikes and accessories that hold up over time.
excellent products and better service. I have bought 2 bikes at the North Vancouver store and have them serviced there.
good service and products