based on 3276 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were quick and efficient.
Rapid, friendly service
Bicycle Habitat is my go to place to get all my needs met regarding my custom bike built. Matt is an amazing and knowledgeable person with an incredible amount of patience to understand and answer your questions. He never upsells products or services. I travel past aeveral shops to come. Antonio & Francisco are expert repair technicians. Overall staff are attentive & friendly. Love knowing they exist nearby.
Very helpful team over there!
I found your shop online as you had the bike I was interested in. Justine was so extremely helpful, and knowledgeable. She not only was helpful with the sale, making it smooth and easy, but also was able to recommend new places to ride which I had not known of before. On top of that, she has an awesome sense of humor and personality.
Francisco, who assembled my bike and installed my aftermarket items, was so helpful and nice too. He did great work and from his conversations with me I could tell he takes pride in his work.
I was very impressed with ever part of my experience here and would definitely recommend your shop.
Great staff! Great service. I’d highly recommend BH!
Great service, fair prices, friendly staff. My bike rides super smooth now
excellent service by mechanic ..very impressed
Sales people weren’t attentive. I was able to order what I needed to, but I asked to be called when the order arrived, as stated on the invoice, and it didn’t happen. The order was also delayed and I wasn’t informed. I was disappointed at the quality of service.
I appreciated the very helpful and friendly service I received at Bicycle Habitat. The process of breaking down my bike and shipping was very clear and thorough. Would highly recommend service to anyone.
Super friendly, approachable, and knowledgable staff!
Perfect service , nice and quick
It's the perfect neighborhood/community bike shop, run by friendly, helpful, and knowledgeable staff.
Quick friendly and affordable
The team at Bicycle Habitat in Chelsea NYC is top notch. They are super knowledgeable, friendly and overall a great group of people ready to assist with your bike needs. They go above and beyond to make you feel comfortable with your purchase and provide stellar customer service. Would 100% recommend this shop
Excellent customer service
Great service!
Issue wast thoroughly explained, felt rushed and pressured. Repair and replacement cost twice as much as the three other bike stores I’ve had it done at elsewhere in New York.
I spent a good 2 minutes in and left with what I needed. Calling before arriving was great too, they picked up so fast. The staff is really friendly and helpful.
Jeff is a smart mechanic and personable. I was seen in a timely fashion and my bike was ready when they promised.
Excellent and fast service with a smile. They are always great!
Incredibly friendly technicians, quick and excellent service - I would absolutely return here for repairs.
always reliable, always a solid, timely job.
Everyone was very helpful. And my new bike is great.
I thought that the repair person might be taking advantage of me appearing naive
Service
Josh was well informed, polite and cordial.
Excellent bike rental experience. Great bike. Perfectly set up. Thank you.
many many thanks for your assistance and the two great bikes! we love to bike in NYC!!!
Hi! Overall, the people were nice, but there were a handful of things that went wrong. I came in for an annual tune-up, and the mechanic suggested I change my tires and that he didn't have rubber-color stripe ones, but he did have red stripe ones. But when I picked my bike up they were all black. This was frustrating and was also in combination that I was told pickup was on a particular day but not told to wait for a text message (and the email confirmation doesn't state this either). So I came at 4:30pm and it wasn't ready, so I had to come back a different day.
All things I can look past, but when I brought my bike in there weren't any glaring issues, and now I'm having trouble shifting into the lowest gear. I brought it into the shop yesterday and was told to turn a pin, which I have been doing (as I ride if I notice it's loose). They said I really need to tighten it with a screwdriver, but as I was riding home it still is not shifting properly. I may come back again today after work, but I'm just disappointed in the experience given I spent almost $400 and the bike is riding worse than when I brought it in.
I had an excellent experience last year at the Park Slope location, so I'm let down by the Vanderbilt location.