based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very patient and consultative with me - always learn a lot, get great advice, and walk away with the right product for me. A++ service!
Fast , reliable, reasonably priced and friendly.
Eric has provided some of the most excellent service i've had and helped me resolve several issues with my bike.
Everything:
Expertise,
Tailoring to Customer Needs,
Attentiveness,
Positivity,
Value,
Selection.
The whole experience at Habitat instills total confidence in me as a purchase, client, customer.
Knowledgeable, efficient, diagnosed the problem effectively and conscious of the cost.
Really really appreciate y’all!
I was so happy with my experience at bicycle habitat. The staff are extremely knowledgeable! I will be going back.
I asked the mechanic to check the bike to make sure it safe ride more than once and he refused.
He could have tested the cranks, pedals, etc. advised me of the quality, made sure that all parts were secure, but he just said it's the ridability if you're riding it that means it's safe to ride.
It felt very insensitive to me as a fat person riding a track bike; I did not feel seen.
Otherwise the experience was lovely; socializing with staff and the prices were fair.
But I also applied for a job here in the summer and never heard back besides me taking the initiative to speak to the owner. It's wild that such a loyal customer couldn't even get a brief email after putting time and effort into applying and wanting to be a valuable asset to the team.
Was also charged for labor of a mechanic who I gave tires to that I bought from your shop. I don't know if you're exploiting the labor of the mechanic or if he still wanted to charge me, when I should have at least gotten the employee discount off the tires I bought and gave to him.
For this and other reasons of unprofessional staff, I already have another bike shop, but I came here because I got a flat in the area.
I don't regret it
You’re crew was friendly, responsive and helpful
They did a great job on my Parlee Altum!
Everyone in the store really knows what they’re talking about. All super helpful. Great shop!
Friendly helpful team.great availability of stock
Very friendly and knowledgeable staff.
Great selection, awesome advice and super tailored service. Thank you !
Knowledgeable friendly and helpful
Knowledgable, honest employees who care about their work and their customers
Give Chad a raise!!!
sales person took time to explain. very patient with demanding customer
Mathew embodies the art of Excellent hospitality
Excellent customer support!
Friendly, efficient, great service.
These guys are saints. Really solid old school independent bike store, really price friendly and informative service.
Perfect customer service and quality work!!
Nice people, good products (and great sales), great repair services
great service and expertise, very fast, well priced. best shop in the area!
Excellent customer service
Everything! The people, the product, the service.
Matt is super knowledgeable and always kept my budget in mind. Great service and would recommend to a friend!
Friendly and fast. No BS. Thank you.
Friendly, knowledgeable and prompt service.
Knowledge, experiences, speed of service ,
Kindnesss