Customer Testimonials
Thanks for the great customer service and answering all our questions!
Staff helpful and efficient and the service has bike running better.
Electronic problem trying to connect my phone with bike...took it in Thursday afternoon and ready Friday pm..excellent service from Carl.
Nice friendly folks, good advice and accommodated my request for change to my order.
Fixed my broken spoke same day. Great.
Products and services are all excellent as is knowledge and advice
Saw Jimmy for Sidas footbeds for mountain and road shoes, cleat position on mtb shoes and a follow up chat on the Cyclefit bike fit I had last year.
New fit involved quite a few changes to my previous fit all of which have improved my riding, making it more enjoyable.
Next step is a new Seven from Cyclefit later this year.
I called into the workshop as I had a problem while out riding and Martin sorted it all out right away and went above and beyond with dealing with the problem. All at a very reasonable cost.
Dean at Maidstone branch was really helpful as were all the staff.
Lovely friendly, knowledgeable staff. Great products and service.
Good advice and friendly service.Kindly Price matched my new bike.
Thanks
Really nice store with a good selection of bike and brands as well as accessories. Staff are super friendly and really helpful. They know their stuff and are happy to chat and answer questions to make sure you get sorted. Definitely recommend.
The bike hire centre at Coed-y Brenin is well staffed with knowageable bike people.
The shop is stocked with a great range of clothing and accessories.
There were plenty of Trek and specialised eMTBs to hire and as a 6'6" person, the Trek Rail+ size XL was perfect for me.
The staff were really helpful in helping me chose an eMTB to buy with no pressure to purchase.
Oh and finally, the trails at Coed-y Brenin are just awesome. Just a shame that the visitor centre and cafe is inexplicably closed at the moment but that is seperate from the bike hire centre.
I can fuly recommend Beics Brenin and can't wait to return.
Amazing service!
Excellent knowledge and friendly service
Vince served me in the Poole branch and he was amazing, so helpful and knowledgeable and also set my bike up. A great service I am pleased I chose your store. Time will tell how the bike will perform but so far very pleased
Very knowledgeable and incredibly helpful. The whole team were friendly and welcoming, with a special mention to Ian, who provided excellent service throughout. Highly recommended.
Such a friendly professional group of people, nothing too much trouble, know their product exceptionally well. I never give '10' but this company deserve it! Thank you for a wonderful experience.
The set up at Summit just seems right. It’s obvious the store manager Jim is very knowledgeable and quietly builds rapport through a range of simple relevant questions to understand your biking needs then offers a range of options to meet them. Everything he said matched my subsequent internet searches confirming the quality of his advice. I know I could have bought my Specialized diverge 4 marginally cheaper through an internet site but that saving is far outweighed by the sizing, build and tailored set up for my body shape and riding style. My bike will need servicing in the future so it just makes sense to support your local bike shop, particularly when they are this good.
Excellent mechanics
Great team. Easy communication. Know what they are talking about and very helpful.
Great range of cycle related products and services
Dedicated dealership exclusively to Trek.
Right in my neighbourhood, with a great selection of products and services.
I am a repeat customer, not disappointed yet, and am currently getting my mountain bike tuned up while I am on holiday.
Look forward to riding my bike again after being refreshed by the mechanics at this shop!
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The team are amazing and I love you
Close to home. Staff easy to talk to.
Excellent customer service, took time to explain different options, didn’t try to push a sale, I’d strongly recommend cooksons to anyone thinking of buying a bike.
Great products and communication
First class
large choice of cycles
Great professional service for bike purchase and fitting. A lot of attention to detail, answered any questions and very friendly