Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 27, 2026 — Rated 10 out of 10 by Bruce Mcelhemy Phat Tire Bella Vista
What do you like about our products and services?

LBS that works with you, I have been going to them for the past 2 years - Always have been timely on repairs or tuneups. Advice they have given has been solid from equipment to trails.

Report a concern   May 27, 2026 — Rated 10 out of 10 by Robert Barcum Phat Tire Bike Shop Norman
What do you like about our products and services?

My first time in the store the guy was super polite and helpful I was in and out within a couple minutes, excellent service I’ll be coming back for all my bike needs

Report a concern   May 27, 2026 — Rated 10 out of 10 by G.C.A. Ram Bike Mx Trek Parque Vertice
¿Qué es lo que le gusta de nuestros productos y servicios?

La calidad

Report a concern   May 27, 2026 — Rated 10 out of 10 by B.F. Jerry and Sparky's
What do you like about our products and services?

Your service was excellent. I was not expecting the repairs to be completed on the same day. When I picked up my bike I had an additional question about another area on the bike. The young man took the bike to the back and corrected the issue. There needs to be more businesses that provide customer service like I received.

Thank you!!!!

Report a concern   May 27, 2026 — Rated 10 out of 10 by Vronica Isacsen Island Life Trading Company
What do you like about our products and services?

Everyone is extra friendly and I like the fact that you are very transparent with work and pricing. And the fact that you don't try to hard sell your products is refreshing. And although my bike is an older beach cruiser you all treat her with the same amount of respect you do with the high end bikes. I'm lucky to just be a mile down the street. Veronica i

Report a concern   May 27, 2026 — Rated 10 out of 10 by M.C. Eddys Bike Shop - Willoughby Hills
What do you like about our products and services?

We came in to get a bike for my almost 10-year-old daughter. After choosing a bike, she wasn’t sure if she felt comfortable. Anthony was extremely patient with us and helped her by letting her test out a couple different sizes before choosing the right one for her. The customer service and overall experience was wonderful. I would definitely recommend Eddys.

Report a concern   May 27, 2026 — Rated 10 out of 10 by S.S. Giant Ancaster
What do you like about our products and services?

Very helpful and friendly staff and quality products.

Report a concern   May 27, 2026 — Rated 10 out of 10 by P.C. Brick Wheels
What do you like about our products and services?

The guys in the shop took my bike right away and adjusted front and rear derailleurs to fix shifting and make it safe to ride again. I was able to have conversation about races that I'll be doing and got some great advise on gear that I should aquire for racing, potential bike fitting, and other training tips. Definitely will be back :)

Report a concern   May 27, 2026 — Rated 10 out of 10 by Charlene Emmanuel Danny's Cycles - Scarsdale
What do you like about our products and services?

Great, friendly service and knowledgeable staff. Will be back!

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.K. Trek Bicycle Store of Cape Coral
What do you like about our products and services?

brought my trek bike in for a flat tire and you jumped right on it GREAT SERVICE !!!!!!

Report a concern   May 27, 2026 — Rated 10 out of 10 by Jean Bryant Rainbow Bicycle
What do you like about our products and services?

Friendly, knowledgeable and trustworthy!! John and Ben are awesome!

Report a concern   May 27, 2026 — Rated 10 out of 10 by M.G. Hall Bicycle Company - Cedar Falls
What do you like about our products and services?

Carrie was super in showing me options, sizes and very thorough in making sure i had everything i needed. Tech guys did a super jobbin setting up the bike.

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.S. St. Joseph Bicycle Company
What do you like about our products and services?

Timely, friendly and highly competent. Great selection of products for a small LBS!

Report a concern   May 27, 2026 — Rated 10 out of 10 by M.C. Bicycle Garage Indy 82nd Street
What do you like about our products and services?

Reasonably priced. Quick service. Knowledgeable people.

Report a concern   May 27, 2026 — Rated 10 out of 10 by Dana Tougas Free-Flite Bicycles Canton Road
What do you like about our products and services?

Great service every time we come in for repairs on my son's bike. The staff are super helpful and I trust their knowledge and expertise.

Report a concern   May 27, 2026 — Rated 10 out of 10 by S.P. Trek Bicycle Wilmington
What do you like about our products and services?

Very helpful and professional staff

Report a concern   May 27, 2026 — Rated 10 out of 10 by E.L.A.J.R. Get Outdoors Pedal & Paddle
What do you like about our products and services?

The absolute best service! Always helpful and their work is good!

Report a concern   May 27, 2026 — Rated 10 out of 10 by N.H. Trek Bicycle Boulder
What do you like about our products and services?

Superb!!

Report a concern   May 27, 2026 — Rated 10 out of 10 by T.O. Jake's Bikes
What do you like about our products and services?

Quality products with knowledgeable staff.

Report a concern   May 27, 2026 — Rated 10 out of 10 by E.C. Bike Doctor Frederick
What do you like about our products and services?

Very polite and fixed my concern!

Report a concern   May 27, 2026 — Rated 10 out of 10 by S.D. Gregg's Bellevue Cycle
What do you like about our products and services?

Super happy with the team at Gregg’s. While the pick up of my new bike was a longer than expected process, I’m happy the time spent waiting was invested in a well tuned bike. Evidently, one of my new brake calipers was a bit off. The tech worked hard to get everything right before I took possession. ThanksN

Report a concern   May 27, 2026 — Rated 10 out of 10 by Tim Casey Trek Bicycle Store Racine
What do you like about our products and services?

Salesman John Rodriguez was very thorough in explaining the features of my new Townie Go. He was very helpful in me obtaining this bicycle. Nothing but good things to say regarding the whole process

Report a concern   May 27, 2026 — Rated 10 out of 10 by CYCLESHOP ENDO 開成店
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Report a concern   May 27, 2026 — Rated 10 out of 10 by J.E.H. The Bike and Trike
What do you like about our products and services?

Fast service. Pleasant atmosphere.

Report a concern   May 27, 2026 — Rated 10 out of 10 by N.M. The Bike Doctor
What do you like about our products and services?

Great staff and product

Report a concern   May 27, 2026 — Rated 10 out of 10 by S.M. PEPPERBIKE SRL
Cosa ti piace dei nostri prodotti e servizi?

Passione, simpatia,coerenza

Report a concern   May 27, 2026 — Rated 10 out of 10 by Willie Salvador Trek Bicycle Sugar Land
What do you like about our products and services?

Friendly and helpful

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.M. Landis Cyclery - Scottsdale
What do you like about our products and services?

High quality and good variety

Report a concern   May 27, 2026 — Rated 10 out of 10 by D.F. Cycle Werks - Sylvania
What do you like about our products and services?

Prompt service

Report a concern   May 27, 2026 — Rated 10 out of 10 by J.B. Wheel & Sprocket, Fox Point
What do you like about our products and services?

Great service from friendly, professional staff.


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