Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.K.B. Free Flight
What do you like about our products and services?

The service and recommendations are always top notch!

Report a concern   March 31, 2026 — Rated 10 out of 10 by Devon Neujahr Bike Doctor - Bel Air
What do you like about our products and services?

They did a great job with my mountain bike. Two new inner tubes, new brake pads, replaced bearings, tuned the shifter, and cleaned up the bike. It was done within a week. Staff is friendly and very helpful.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Harry Jones Maplewood Bicycle
What do you like about our products and services?

I’ve experienced top shelf customer service each time I walked in the door. I visit for service often.

Report a concern   March 31, 2026 — Rated 10 out of 10 by P.G. Trek Girona
¿Qué es lo que le gusta de nuestros productos y servicios?

El tracte humà.

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.C. Albion Cycles
What do you like about our products and services?

Always great customer service, friendly, welcoming, and can do attitude. Speed of bike repair and good pricing

Report a concern   March 31, 2026 — Rated 10 out of 10 by K.L. Cycles Cadieux
What do you like about our products and services?

Il prenne leur temps pour expliquer et tu rentre la et tu fait déjà parti de la famille

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.F. GoodSpeed Cycles - Homewood
What do you like about our products and services?

Knowledgeable and friendly staff that listen carefully and explain/answer questions.

Report a concern   March 31, 2026 — Rated 10 out of 10 by L.S. Landry's Bicycles - Needham
What do you like about our products and services?

I have had my bikes serviced at Landry's for ten years. The service has been consistently very professional - informative, skilled, courteous, and delivered on time.

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.B. Muskoka Bicycle Pro Shop
What do you like about our products and services?

Amazing and knowledgeable staff. Great service!

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.L. Bushtukah - Richmond
What do you like about our products and services?

Good service everything was smooth.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Shannon Tarling Phat Tire Tulsa South
What do you like about our products and services?

Very helpful customer service

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.V.G. LEUPI BIKE GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Umfangreiches Angebot an Bikes und Bekleidung, sehr gute und professionelle Beratung der Kundschaft!

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.G. Trek Bicycle Sydney
What do you like about our products and services?

Friendly service helpful staff

Report a concern   March 31, 2026 — Rated 10 out of 10 by Jacob Reed Phat Tire Tulsa South
What do you like about our products and services?

Friendly staff. Was told they were busy and it’d be about a week before my bike was ready. ‘Twas ready before the aforementioned week was up and the bike now rides beautifully.

Report a concern   March 31, 2026 — Rated 10 out of 10 by pamela jackson Bike Mart - Preston Hollow
What do you like about our products and services?

They always get it done! I go to the one by lovers lane and they are so great with customer service & fixing my bike repairs. Thank you! 😊

Report a concern   March 31, 2026 — Rated 10 out of 10 by Len Ferguson Trek Bicycle Ipswich
What do you like about our products and services?

Great service.

Report a concern   March 31, 2026 — Rated 10 out of 10 by J.B. Trek Bicycle Rockford
What do you like about our products and services?

Good

Report a concern   March 31, 2026 — Rated 10 out of 10 by C.P. Phat Tire Edmond
What do you like about our products and services?

Always so helpful!! Love the guys in Edmond!! I also like that I walked in there got exactly what I wanted and it happened to be on sale.

Report a concern   March 31, 2026 — Rated 10 out of 10 by R.A.L.Y. Dakota Outdoors
What do you like about our products and services?

Fixed my bike and gave both of them a once over so we’re ready to go for 2026!

Report a concern   March 31, 2026 — Rated 10 out of 10 by Kenny Durham Trek Bicycle Philadelphia Manayunk
What do you like about our products and services?

Product knowledge & great customer service

Report a concern   March 31, 2026 — Rated 10 out of 10 by Scott Sterbenz Wheels In Motion
What do you like about our products and services?

I brought in my mountain bike for a derailleur adjustment, as it started to not shifting smoothly or consistently. The young man working at the service counter in the back asked what the trouble was and he stated that he would take a quick look and see if he could make the adjustments right there. What a pleasant surprise that he would offer that! He let me peruse the store and after about 20 minutes let me know everything was done. He explained the adjustments he made--they were not just the limit screws or barrel adjusters. I went out today on the bike and it is shifting with the precision and smoothness it should. Thank you so much!

Report a concern   March 31, 2026 — Rated 10 out of 10 by R.W. Ridley's Cycle - Westhills
What do you like about our products and services?

Knowledge and understanding of products. Selling to my needs and wants vs. what the sales person thought I should buy

Report a concern   March 31, 2026 — Rated 10 out of 10 by V.C. Trek Bicycle Houston West University
What do you like about our products and services?

The salesperson who helped me was fantastic

Report a concern   March 31, 2026 — Rated 10 out of 10 by P.S. Bicycle Garage Indy 82nd Street
What do you like about our products and services?

Your sales team is always very friendly, helpful and thoroughly explain about the product we are looking for.

Report a concern   March 31, 2026 — Rated 10 out of 10 by E.R. City Bikes Midtown
What do you like about our products and services?

Good Job. Thank you.

Report a concern   March 31, 2026 — Rated 9 out of 10 by S.R. WebCyclery
What do you like about our products and services?

Courteous and quick assistance.

Report a concern   March 31, 2026 — Rated 9 out of 10 by C.E. Dust Bikes Innsbruck OG
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Sehr freundlich und bemüht!

Report a concern   March 31, 2026 — Rated 10 out of 10 by E.A. Trek Bicycle Highlands Ranch
What do you like about our products and services?

Quick and helpful. Other shops in the area couldn’t get to a quick repair for 2 weeks.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Ron Kraus Trek Bicycle Winter Garden
What do you like about our products and services?

We found this shop last year and are so happy we did! They did a great job servicing our Trek bikes and even helped us with the purchase of our first Trek E-bikes. The staff is friendly and helpful every time we come in. We highly recommend this shop.

Report a concern   March 31, 2026 — Rated 10 out of 10 by R.B. Infinity Bicycles - Orange Beach
What do you like about our products and services?

Your services are outstanding, with employees knowledgeable and so very helpful. The turn-around time for our tune-ups was so quick and we were very pleased with how our bikes turned out after cleaned up and polished!


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