based on 2159 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent food and service
Customer service and delicious food.
Great service and deliscious food.
Your burgers are the best.
The wings are always awesome, especially when ordered extra crispy. Wait staff is excellent. We always ask for Chase’s section.
Food was great atmosphere was great. Service was great!
The food and the place.
We had a great waitress always keeping our drinks filled and seeing if we needed anything else.
thanks for positive feedback!
Placing online order was easy
Excellent service from my waitress. Food was excellent.
Food was great.
The 3 piece chicken tenders plate with your great tasting Buffalo sauce In the heat level of ( HOT ) Is one of my favorite meals. I come in and get this meal about every Two weeks. The tenders are always juicey and cooked to perfection.
The customer service was very good
Good food and good server
Service and food were great as always
Our food was very delicious like always! Highly recommend!
Service, choices, quality, atmosphere
Great wings and ice cold beer!
The food!
Great food and great lunch specials. Our server was outstanding!
I always enjoy my visits. The location I go to has wonderful and friendly staff and the food is always good!
Excellent service, food, Environment.
Always very pleasant and friendly. Great service goes a long way.
I've only eaten here once recently and my choice of flavor: Garlic Parmesan with no heat and it wasn't what I had expected but that's not necessarily the restaurant's problem. I simply do not like ECW's garlic Parmesan flavor wings. Wingstop's are better. My only suggestion is perhaps finding a way to keep takeout orders warm till pick-up.
I recently visited your restaurant on two separate occasions—Friday evening with my family and again on Saturday for lunch with some friends. On both visits, I thoroughly enjoyed my wings; they were absolutely excellent, as usual.
However, I do want to share some honest feedback from my visit on Friday. While I had a great experience, my family’s experience was not quite the same. My daughter received a dish that had an unusual smell and taste—she described it as resembling the scent of a stink bug—which made her uncomfortable eating it. As a result, she chose not to finish her meal and ultimately discarded it after taking it home.
We didn’t bring this to the attention of our server at the time, as there has been a bit of tension between one of the staff members and my daughter in the past. We were concerned that mentioning it may have been misinterpreted or escalated a situation unnecessarily. That said, I truly hope that what happened was just an unfortunate fluke and not intentional.
Despite this incident, I want to emphasize that my own meals were excellent on both visits, and I continue to appreciate the quality of your wings. I’m sharing this feedback in the hopes that it can help improve the overall experience for all guests going forward.
Thank you for your time and attention.
The manager was friendly. The food was great! Good atmosphere.
Food was good, service was good.
Best wings around
Excellent quality and great service
The to go orders are very inconsistent in quality. Sometimes the orders is perfectly done. Unfortunately too often, either the wings taste like they have been sitting around for hours and are super dry or the chip tray/basket container is half empty. A little more consistency would be good. Also I don’t know how many times I’ve called in a to go Order and have been put on hold which is fine but often no one ever re answers the phone to take the order so I have to call in again. Sometimes this happens multiple times so I have to drive to the restaurant and place my to go order in person.