based on 7079 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Almost every time we order take-out, an item is missing. Another check of the order to make sure all items have been checked would be helpful.
The food is great, but the take out process needs a bit lore attention.
Great server. Food was great, cooked well, with great flavors.
Very good service!!!
After placing my order, it was ready in about 15 minutes. It was fresh and hot and worth every penny I spent. Staff was very professional and polite. The food is always very good when I eat there. From the burgers to the chicken wings. This is my go to place whenever I want take out or dining in for lunch.
I've already sent to corporate, but there is no flavor, dry as can be, and overall just horrible. I used to love this place but last 2 times have been awful. I thought last time ok maybe it was an off day, but nope sure wasn't. For the $100 I spent i should have went somewhere else for sure. Lesson learned so that is why I won't be back
This is the first time the wings I received sitting in heavy grease. It killed my stomach. The chips was terrible. They were pulled from the bottom of the barrel.
Most of the time dressing are missing
Very friendly staff and the service is always great! Love the food. Especially the new coconut shrimp!
Food was supposed to be ready by 8:40pm but it didn’t come out until 9:20pm. I ordered loaded tater tots and did not receive
The wings and burgers are the best in town! The awesome bartenders, Tab and Brandy connect with all the customers. It's like a family gathering at ECW!
The Staff and Food was over the Top . Britain was very knowledgeable with the menu and a super nice guy . 🙏🇺🇸 First name removed
Food was good. Order not totally correct at first but corrected quickly.
The best deal is the 1/2 off 2-4 special. Wings have been very tasty. We will comeback!
Always get the Cheeseburger with fries and never disappointed !
I visit the Goldsboro location usually 4 to 6 times per year. The service has been very good. The food is normally good, too. My last visit was off-peak timing. My wife and I just wanted some wings to share as a mid afternoon snack. They came out like they had been saved from a previous day and put in a microwave. Terrible, really. Bad texture. I mentioned it to staff and did not take an offered replacement. That was my choice; I just don't normally return a meal.
I just wanted you to know. It does affect how likely I will return or recommend.
Bar area is too small & LOUD when crowded!
Prompt acknowledgement when I walk in the door. Fast friendly service when I’m seated. Consistent and accurate, delicious food service every time!!
Great place
Good service and food!
Most of the food was way over cooked to the point where I just threw it out. I ordered wings and fried pickles and I threw both in the trash.
Food was excellent, however, service was sub par. Waited 15 minutes or longer for our check. Also, just seemed to not care about length of time it took to service us. The visit prior to this one, we sat 15 minutes or more waiting for someone to visit our table after being seated. I had to get up and ask who our server was. We only return because the food is better there than the other ECW closer to our home.
Very satisfied
I Love y’all wings
Wings salad and chips. Server was excellent
I came in for lunch because I received a 5.00 reward. My wife used her rewards card which had a 10.00 reward on it. We did not inform our server, assuming she would see the rewards and naturally use them towards what we owed. Unfortunately, that was not the case. Very disappointing.
Great service and great people. Devious food.
More sauce on wings
She is great
Wings were fresh and cooked well
I gave a 10 because your team truly listened to my concerns and took immediate action to fix my order. I was treated with respect, patience, and professionalism throughout the entire experience. Mistakes can happen anywhere, but the way your staff handled the situation made all the difference. Their willingness to listen and make things right is exactly why I would confidently recommend East Coast Wings to others.