- Phone: 509-590-0022
- Visit Website
Client Testimonials
How wonderful Nick! We thank you for your response and the kind words.
Fast response and friendly carpet cleaner
Thank you for your response Crystal, we appreciate the kind words.
The work was excellent, as usual--the staff personable, professional and helpful--and my carpets look great. The only suggestion I have for improvement is the time of arrival. The 6-hour window we get when the appointment is made is a challenge for us to plan around. The day before your arrival, I got a call narrowing it to a 4-hour window. That's still a little stressful at our end. It would be better if you could figure out a way to be a bit more precise as to the time of arrival as soon as the date is set.
Thank you for the feedback Carol, i understand your frustration with the arrival windows and agree that it would be nice to have a more precise appointment time. Unfortunately, by the sheer nature of our business that is nearly impossible. There are so many variables in each appointment we go to, IE; amount of work severity of stains requiring treatment, additional work being asked to perform above the initial order, equipment set difficulties or failures, Customers running behind, traffic jams, etc. etc... We try to anticipate and treat each customers particular needs as they are presented, while still knowing there are more jobs ahead in the day. We can only accomplish that by allowing some wiggle room within our schedules. I hope this little bit of insight can help you understand the "why" behind our arrival windows. We value you and your business and will always try our best to satisfy you.
punctual, explained the service, did a comprehensive job, completed timely, affordable price
Thank you for that awesome rating Jim and Leah.
Great service and excellent cleaning. My carpets look wonderful. Very pleasant employes that know what they are doing
and dont waste time.
We love that 10 rating Shanna, thank you so very much.
Professional friendly staff great chemical free cleaning
Yahoo, thank you Sarah, we love seeing a 10.
Great service, excellent job and showed up when promised!
Thanks again Marsha, we love seeing that 10.
We were pleased with the friendly, courteous and knowledgeable service person. Fair price for a good cleaning.
We certainly do appreciate the feedback Shellene. Thank you.
Much better job on stains, animal mistakes and the tech is great his name is Nick and he showed us our carpet under a blue light.
People it is amazing what we do not see.
So very kind of you Kathie, thank you for the feedback and great rating. We will pass along the kudos to Nick.
very good service and great products
That is awesome Carol, thank you for the praise.
I like how the carpet was prepped before the cleaning, and how there were no soap products involved!
That is what we love to hear Debra, thank you.
You use less water so the carpets dried faster.
Thank you ever so much Mariam, we do appreciate you and that rating.
Excellent service and explanations of the process by the crew!
Awesome Jim, we thank you for taking the time to give us feedback.
I have used your company for years. Michael was very professional and efficient. Thank you Michael for a job well done! I have already filled out a survey that went public from another email via Goggle.
Thanks again Brenda, we will see that Michael receives the praise you have for his work.
I like how clean our carpets felt and looked clean after it dried. All of the pets stains were gone ... all of the foot traffic areas were clean ... the stairs were beautiful again!
Many thanks to you Krysta.
The people who clean the carpets are always courteous and professional. I very much appreciate them.
How kind of you to say, Randy and Denise, thank you for the feedback.
Your guys are always on time,polite and informative. My carpets are usually in pretty bad shape and you never fail to bring them back to life.
That's great to hear Richard. Thank you for taking the time to write us such a super review, we appreciate it.
No chemicals.
Thank you for being so patient and understanding Rick. We truly value and appreciate your loyalty.
Zerorez always does a through job. Their products work for a clean carpet! They also vacuum the product and don't leave it on the carpet to dry dirt back into the fibers. Good job Zerorez!
Thank you for that awesome review Doreen. You obviously understand "The Smarter Way To Clean™". We appreciate your business and we will pass along the kudos.
Technicians are well trained and have excellent knowledge of their products.
They arrive on time and get to work right away.
Thank you for the kind words and outstanding rating Larry and Lynne.
Professional, carpets look great, prompt service
We are so glad you chose "The Right Way To Clean™". We appreciate the feedback and super rating.
Fast, professional, did a great job!
Thank you for taking the time to wirite us, we appreciate the feedback.
They do a very good job. Very considerate. I did recommend you to my neighbor.
Thank you for the great review and recommendation Caroline. We value your feedback.
Carpets very clean and staff was great
So happy that you chose "the right way to clean™" Richelle. Thank you for your feedback.
Don't use soap
We love that rating
Anne, thank you.
Carpet cleaners are very friendly, do a great job and really work quickly to get the job completed.
Thank you for the wonderful rating Yvonne.
You listened to my concern & made good suggestions. You swooped in did the job and was gone and did a very good job. Your service man was polite, friendly. Yes I will tell my friends about you and suggest they call you. The dispatcher, and the rest of the phone people were equally as kind understanding and helpful. I am glad we called you.
First name removed
That's great too hear Dawn, thank you for the awesome review. I will pass along your kind words of praise.
Only service I'd recommend to clean carpets. Mine look and feel amazing, and not just for a couple weeks like some other companies, where the grime works it's way back to the surface, these actually stay clean! Love it!
Wow, that is an awesome review Rebekah, we appreciate your feedback.
This company takes a lot of pride in their service & they want to make sure you are 100% satisfied. They will contact you immediately to resolve any concerns and they will make it right. Service techs are also very friendly & take care in your home while cleaning.
Thank you for being so kind and understanding throughout your cleaning and re-service. We know it's an inconvenience to have us come back into your home for a second time. We value you as our customer and your satisfaction is of the utmost importance.
My carpets look much better and the tech was timely and did a great job.
Thank you for submitting this super review, Elizabeth and John. We value your feedback and your business with us.
The young men were willing to go over an area that I felt needed it! Thanks for a job well done . Looks great!