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based on 33432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no smells, dried as expected, results met expectations
Residue-free cleaning products. Friendly competent employees.
We were so impressed with the service and especially with Alfredo, the technician, who returned and worked hard to get our basement carpet in good condition from the terrible cat odor. He was delightful, and so anxious to be sure we were pleased with his work.
My carpets look great. The guy who came did a great job. Thank you!
I liked how it didn't leave a residue on the carpet once they felt dry
Eddy & Jesus worked very well together as a team, and performed an excellent result on doing all 3 floors of my Three Fountains Condo where I have resided now for over 33 years.
I will recommend your company to any of my acquaintences, and have already done so in the past. My next door neighbor appreciated your service; very pleased with their results!
I also had several pieces of my upholstered furniture cleaned; turned out nicely!
Thanks!
Chick Last name removed, Unit #59
It dried fast and looked incredible !
Reasonable price, friendly workers and clean carpets.
alfredo was courteous and professional.
The No residue, the nice telephone ladies, the workers that do the carpet cleaning ( their pleasantness and thoroughness and asking if everything is okay), and their being on time and neat and tidy while here.
No residue. Punctual. Knowledgeable.
Very conscience service and great job on applying the products. I will use you again.
The fellow that provided this service was not very committed. He was in and out in a flash. I would not want to use him again, however I have other technicians from Zerorez that were awesome.
The gentleman that performed this carpet cleaning is the key to your success. He was so detailed and on task. I would highly recommend him as a carpet cleaner. He should be your advertisement and the model for the rest of your staff. I would like to book him again this year. Please let me know his name.
You guys were very professional and the carpets looked wonderful!
Fast, friendly, and look great!
TYhe carpet seem to have a smell like damp carpet for several days. The stains did not really clean as nice as I have had with other services.
I think you leave my rooms deodorized and mold free.
Technician was great
this visit was a return to redo a small very heavily traveled area in the family room. I appreciated the quick response after I called and asked to have this area redone. The two who showed up were very cordial and quickly took care of the problem to my satisfaction. I was not even sure it could be made cleaner because of the age of the carpet and the traffic it gets.
The technician (Rick) was very helpful, informative and professional. He was also very thorough in his cleaning. When we need your services again we will definitely put in a special request for him.
The carpets are very clean and I like not having soap and chemicals used on them.
The carpets and chairs looked great and the technician was so patient and helpful!
Thank you so much! The carpet looks new! I was so impressed with the quality of cleaning and service provided. Jarom was professional, courteous and meticulous. He explained the cleaning process very well along with the other services available. I would recommend Zerorez (and Jarom) to everyone! I am very pleased and grateful for quality service and exceptional customer service!
Mostly I was very impressed with Jesus. He was very polite, answered all my questions, took the time to make sure I understood the products - how they work and why the are beneficial/recommended. He was not pushy, but asked if I wanted a tile demonstration that I am not prepared to do right now. I am pleased with the quality of work that was done. My carpet and chair look and feel like new again. My husband was ready to replace the carpet, but now we can wait for a while longer. Please let Jesus know that I am pleased with his work. Name removed
Very honest. Very thorough. And friendly too. Also very easy to schedule the cleaning.
1. I called 3 weeks ago, and did not get a call back like they said they would. I called a second time.
2. Did not get the carpet clean in some areas.
3. Carpet is now lose in some areas around the walls.
4. It took 24 hours to dry, not 6-8 hours as I was told.
5. The promotion said there would be a gift certificate for 2 hours of cleaning. No certificate left.
6. I sent an email expressing the above and was told that a person that is very knowledgeable would come by today between 4 and 7 pm to look at the carpet and bring the certificate. I have been waiting all afternoon and this person still has not shown up.
7. It is now 7:05 and I have to leave.
Environmentally friendly. Great service, friendly staff
The carpet looks great!
From what I got done it seemed like everything was cleaned well. There weren't any strong odors, which was nice. The job seemed to be done fast and efficiently. The two things I didn't like was the "set" price for a hallway, I felt like I overpaid for such a short and small hall. And, there are bright white spots that weren't on my grout in my kitchen before. I thought maybe leftover solution pooled there when it was drying and that hot water would do the trick. It didn't.