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based on 34262 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good job at cleaning the carpet.
They did a good job, very quick!
Our carpet looks great! The two rugs we had cleaned look like new! The guy that cleaned the carpet was super nice and knowledgable!
My carpeting stayed clean much longer than with other carpet cleaners.
No chemicals. Carpet looks brand new. Nice, friendly, efficient staff.
There were too many things that went wrong to write about. I will talk to someone on the phone if you want to know more.
We were amazed that our carpets were able to get as clean in the traffic areas as they did. Thank you!!
Professionalism of the representatives, and the effectiveness of the product.
My carpets look like new when your through! Thanks, we don't bother with anyone else now!
Super clean couches. My 7 year old micro fiber white couches look like new!!! The cleaner was very professional and careful. He came right on time and worked hard. They were dirty couches I never expected to see clean again.
Very thorough, respectful, and listened to my needs. Thanks!
they always do a good job and are courteous!
Quick, knowledgable service techs, quality service.
The technician was very knowledgeable about Zerorez and did a great job cleaning.
You need to be on time! Don't overbook!
There is no soapy residue. Nice and friendly technician.
Your technician was very thorough and knew what he was doing. He was friendly and considerate.
No residue! They haven't looked this good in a long time.
Your technicians always do a wonderful job!
Friendly efficient competent worker. I really couldn't ask for any better service.
The carpet was restored to a clean, soft condition. The technician was knowledgable and efficient. He did an outstanding job!
They are fast and don't leave any residue in our carpet. Our technician was very thorough even though it was late.
The quality of the clean, the quick drying, lack of perfumed soaps, friendly employees,
Dried quickly, very clean, great smell, hard-working and nice employee, good communication, good price, and overall fabulous experience. We will never call anybody else!
service was professional, knowledgable, and friendly. the office staff were pleasant to work with and true to thier word in calling ahead to offer a window of arrival. even better than what i have said already is the tech showed up within the given window. we will be using solely your service in the future.
Stain removing
Rick did a very careful, thorough job. He was very careful to make sure he didn't track and gave us plastic booties so we didn't track either.
it gets the job done right
This order was for 9 rooms plus halls, closets, stairs, bathroom. In other words, a big job. For some reason, it was scheduled for afternoon. I was told we would be called between 2-5pm when to expect the technician. Having not heard by 4:00PM, I became concerned they would not have time to complete the job that day. I was informed that the technician would be at my house about 4:30PM. In fact, he did not arrive until after 5:30PM. He claimed he was held up by the previous client because they wanted much more done than had been originally ordered. He was scheduled to do another house in Saratoga Springs after ours. The whole thing seemed a situation of very poor scheduling. As a result, the VERY YOUNG man was more interested in getting the job done, than in getting the job done well. He finally started about 6:00PM and was finished and out of here by 9:00PM. The last time we used Zerorez, the technician, a more experienced MAN, took that length of time to do just the upstairs and he did a superb job. I'm sorry to say we do not feel the same this time. If we use your service again, it will only be if more appropriate scheduling is provided and a real professional technician. Having cleaning machines running in one's neighborhood late in the evening on a night when temperatures are in single digits is absolutely unprofessional. We would appreciate a response from your scheduling personnel. Dianne and Name removed
Okay price, clean polite worker, and on time service.