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based on 33963 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employees are timely, thorough and friendly.
It was fast and I was amazed at how much dirt came up from my tile. I was very pleased with the end results.
One thing that I did not appreciate is that your guy left the cleaning machine on my hardwood floor and it stripped a small area of its stain.
I will certainly use your services again but will make sure that they are careful to not leave any machine running while on the hardwood.
Ben does an amazing job. He works so fast but is also very thorough. I was surprised how fast my carpet dried. And my tile looks brand new! I will ask for Ben again.
You guys were great i couldnt ask for better service. i was very happy with how clean my carpets got. Thank you
I like that detergents are not used .
i have light colored carpet. It was clear where the technician did his reps, and there were a few weird spots that appeared after it dried. Had to have someone come back again. Everyone was very nice to work with, though, but it was kind of a pain. Better to have it right the first time.
Your service tec and products are the best. We like the way you set up the time to do the work and the way we were treated. We have used several company's over the years but yours is the best by far. We tell every one to use Zerorez.
Personal that service are excellent, final product is outstanding!
The only item we have to go on at this point is the air purifier and having our dryer vent cleaned - we plan to have our carpets cleaned by you after our house is painted. Thus far, we have been very pleased.
Timely and clean, very professional
The technician was wonderful and the carpets look wonderful!!
I have used Zerorez before and I have always been happy with the service and the people doing the work. My carpets are very clean and the technicians are very polite, helpful and friendly and very knowledgeable about what they are doing. I wouldn't think of using anyone else.
Too expensive
It restores my wood floor and carpet to look like it has just been installed.
My appointment was set up for the afternoon and next thing I know the technician was called me at 9am telling me they are there and no one is answering the door. Luckily he came back later to do it but I would like to have had a set time of when they were coming not just show up when they feel like.
Carpet dried fast and looks great!
Professional, easy to work with
Our tile and carpet was very dirty and now it looks new! Service was great--friendly, hard working, explained everything well. Thanks!
I like knowing all of the options and the price I will pay before hand. I would have liked to have been told about the protective coating when I got my bid so I could discuss it with my business partner and make a decision. As it was, they told me at time of service, and I couldn't consult with her and so opted not to get it done because it wasn't in the original plan. A little frustrating to have things thrown at you last minute when you thought everything was already figured out.
The only thing I am not happy with is the protection spray that I let myself be talked into. It has left a crunchy feel to the carpet and the individual fibers of the carpet are sort of clumped together. The technicians did a great job. I will not allow the protection spray to be applied next time.
The process used in place of soaps or shampoos is great. The approach to pet issues is sound. The customer service is better than I have experienced anywhere.
Very friendly, fast and efficient. Also very knowledgeable about their product!
My carpets look great and I was impressed with the technician and how he answered my questions. He also didn't great job cleaning my carpets.
Thought the carpet would be drier when finished. The cleaner left lines of extra cleaned carpet where he did his strokes. Also had tile cleaned and didn't see the difference.
The appointment was easily set up and the cleaning was very nice.
The customer service dept and reservation agent was very helpful and responsive to my needs. Delivered a prompt and reliable service.
very clean carpets!
We loved Juan he was terrific
Great friendly technicians and my carpets and rugs look great
Timely and efficient. The service tech was kind and thoughtful.