Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33948 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 23, 2019 — Rated 9 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Fast! Professional.

Report a concern   February 23, 2019 — Rated 10 out of 10 by D.R.S. Zerorez Salt Lake City
What do you like about our products and services?

the tech. was very clean and he knew what he was talking about he is a good person

Report a concern   February 23, 2019 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Great service, availability, techs are always informative, helpful and nice. I’m always happy with the results.

Report a concern   February 23, 2019 — Rated 10 out of 10 by Santoshi Pattem Zerorez Salt Lake City
What do you like about our products and services?

The technicians are knowledgeable, they provide me with the information and let me decide what I would like to do. Especially the technician this time Noor, was great! He was friendly, approachable, knowledgeable and a pleasure to work with.

He provide led proactive feedback which is very helpful. I would use zerorez again and would recommend their service.

Report a concern   February 23, 2019 — Rated 9 out of 10 by Clive Watson Zerorez Salt Lake City
What do you like about our products and services?

Punctual, friendly and efficient.....a good purchase experience.

Report a concern   February 23, 2019 — Rated 10 out of 10 by Rachel Day Zerorez Salt Lake City
What do you like about our products and services?

Love the effectiveness of the subfloor extraction process No residues. Appreciate your employees. Professional , timely, and successful in carpet cleaning and stain removal.

Report a concern   February 22, 2019 — Rated 10 out of 10 by Victoria Cordova Zerorez Salt Lake City
What do you like about our products and services?

2nd time around and again an awesome job very clean and very informative on how to keep clean.

Report a concern   February 22, 2019 — Rated 9 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks great. The employee's are very professional.

Report a concern   February 22, 2019 — Rated 9 out of 10 by Adrian Owens Zerorez Salt Lake City
What do you like about our products and services?

I really like the technician, Great service

Report a concern   February 22, 2019 — Rated 10 out of 10 by Aarin Vest Zerorez Salt Lake City
What do you like about our products and services?

Great Service! We were able to call in and have our carpets cleaned in a timely manner with no interuption to our business. We did however have very small areas which we still had to pay a Commercial Rate, it would have been nice to have been charged on areas cleaned by footage- if this was the case we would have areas cleaned more frequently. Thank you

Report a concern   February 22, 2019 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

Very fast. Very clean.

Thanks!

Report a concern   February 22, 2019 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

I like the friendly and professional service I received. No pressure hype. I had my questions answered as well.

Report a concern   February 22, 2019 — Rated 0 out of 10 by J.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have used you several times in the past and was really pleased with your service. The carpets looked brand new and really good. This last time your guy supposedly cleaned 4 bedrooms and two hallways in less than an hour and you could tell. The carpets looked exactly the same. You couldn’t even tell if there were cleaned or not. It felt very rushed. We weren’t there so we don’t know what was done or not. Then we added the two hallways last minute and were way overcharged for those. We booked each room at $29 a room up to 200 sq ft. One hallway was 25 sq ft and the other was 40 sq ft and we paid $30 for each. I will not be using you guys anytime soon. Just really disappointed this time and maybe it was an employee issue either way my wife and I felt really ripped off.

Report a concern   February 22, 2019 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

He was prompt, congenial and explained everything well. I would recommend Zerorez, my floors look great.

Report a concern   February 22, 2019 — Rated 10 out of 10 by J.E. Zerorez Salt Lake City
What do you like about our products and services?

Had tile cleaned and sealed. It looks wonderful!!! The two techs were excellent and very respectful of my home and myself.
Have used Zerorez several times and will continue in the future as well referred to family and friends. 👍🏻

Report a concern   February 22, 2019 — Rated 4 out of 10 by S.O. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The "biological treatment" didn't work and my carpet is still crunchy.....which makes me sad because i really wanted to like you guys :(

Report a concern   February 21, 2019 — Rated 10 out of 10 by P.G. Zerorez Salt Lake City
What do you like about our products and services?

Love Zerorez. The techs are always very nice, helpful, and friendly

Report a concern   February 21, 2019 — Rated 10 out of 10 by P.G. Zerorez Salt Lake City
What do you like about our products and services?

I've used Zerorez often and I have been very happy with the carpet cleaning.

Report a concern   February 21, 2019 — Rated 8 out of 10 by J.D. Zerorez Salt Lake City
What could we do to improve?

Make sure hoses don’t mess up hardwood floors. I paid the bill with my credit card and was told I would recieve a receipt in 15 min by email and I still have not received a receipt. There are some spots in our walk in closet that need to be removed. Everything else looks great.

Report a concern   February 21, 2019 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Thoroughness and condition of carpet after. I also really liked the technician. He was friendly and informative

Report a concern   February 21, 2019 — Rated 10 out of 10 by Kevin Frith Zerorez Salt Lake City
What do you like about our products and services?

No chemicals and that our carpets and sectional aren’t crunchy after the cleaning.

Report a concern   February 21, 2019 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Green & clean. They were so careful with the hoses & protecting corners.
The carpet feels so soft.
Educated me on the water ph.

Report a concern   February 21, 2019 — Rated 8 out of 10 by T.F. Zerorez Salt Lake City
What could we do to improve?

My husband Still see’s dirt

Report a concern   February 21, 2019 — Rated 10 out of 10 by C.V. Zerorez Salt Lake City
What do you like about our products and services?

Doesn't add more chemicals to an overburdened environment. Removed soaps and chemicals used in previous cleanings. Neutralized pet odors and refreshed the furniture and carpets and rugs. The Tech was courteous and professional.

Report a concern   February 21, 2019 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough and great job. Didn’t pressure me to buy additional services and that really impressed me. He educated me on what else there was available but I felt no pressure.

Report a concern   February 21, 2019 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Clean, family-friendly, minimal chemicals,fast and efficient. Also budget-friendly.

Report a concern   February 20, 2019 — Rated 9 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Wish the window of the appointment could have been smaller. Great job, my old carpets look great.

Report a concern   February 20, 2019 — Rated 5 out of 10 by L.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I know you don’t guarantee the continued removal of pet smells, however, my carpet smelled WAY worse once it dried. I didn’t really notice the smell before but now it is very strong. Any suggestions?

Report a concern   February 20, 2019 — Rated 10 out of 10 by F.G. Zerorez Salt Lake City
What do you like about our products and services?

The service representatives who have come to clean our carpets have always been respectful, polite and tried their best to meet our desires and expectations. Eric J who came to our home on February 15th was no different. He did an excellent job both on our carpets and on the one chair we had him clean. We enjoyed having him in our home to clean our carpets and make our home more presentable.

Report a concern   February 20, 2019 — Rated 10 out of 10 by J.E. Zerorez Salt Lake City
What do you like about our products and services?

Paulo did a wonderful job. He was on time and very attentive and respectful.
I felt very comfortable having him in my home.
Will be calling Zerorez again in the future.
Service is excellent!!!

I have recommended you to a friend and you are going to her home next Wednesday the 27th.


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