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based on 34252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice technician - reasonably priced - good reviews
The technician must have drug the hose on the wet carpet and now that it Is dry there is a very long streak across the width of the carpet. I have been a long time customer for many years and am very disappointed with this cleaning.
service was quick and thorough, the technician was courteous and efficient
I have streaks in my carpet. Looks bad. Not happy.
Arrived on time, quick, friendly and thorough!
Treatment did not work. I had to get Chemdry to come finish the job. Don’t do pet clean up if you can’t actually do it.
Always professional and courteous. And they do an amazing job cleaning our carpets. Also they have a guarantee.
I had my floor tiles cleaned in my huge kitchen, entry way and 2 bathrooms as well as the bathtub tile in one bathroom. They would not touch the other bathtub tile because of the mold on it. It seemed like the team did a really good job on the floors as my kitchen tile and grout was really dirty. So for the most part it looks 100% better that before they started. BUT there was lots of water left on the tile that I had to wipe up with a towel after they left even though they used a little towel to wipe up some of the water it just left little pieces of lint everywhere. As I was using my own towel I discovered that they had done a poor job cleaning under the cabinet overhangs, infront of the refrigerator, stove and dishwasher and near the door that goes into the garage from the kitchen. So if they could clean some areas good why were the other areas left so dirty near the baseboards and overhangs? Do they not have equipment that goes under the cabinet overhangs or to get close enough to the wall. My daughter came to help and has some equipment that was able to clean my bathroom tub tiles and they look like new. She looked at my other bathroom tub tiles that Zerorez had cleaned and was super upset at what a poor job had been done. And she went around and cleaned the areas next to the baseboards and under the cabinet overhangs to look like the rest of the tile. So I felt that if I didn't tell you what my issues were with the service I received I would be giving an incorrect review. 5 years ago when ZeroRez cleaned my tile floors they looked so wonderful afterwards and I was so pleased with the service. But this time I think they missed the finishing touches that they overlooked around the edges. For the most part my tile and grout is really clean and almost looks new again as they could tell from what the tile looked like previously because there had been throw rugs on those areas always. So all of that makes me happy. So maybe your service people need to be instructed in how to do the finishing touches that really make a difference in a review. Thank you
Excellent cleaning, great service, competitive pricing.
Did a good job; like that you dont leave a lot of water in the carpet so it dries quickly and doesnt mst fown.
Very efficient great communication
The guy that came to do our service was phenomenal!
They explained what they was doing every step of the way and answered all my questions. It left me ge room smelling wonderful. There was 2 young men 1 was training and even he was able to explain things to me very well. Both were very pleasant.
Zane W worked extremely hard to get all grout very clean. It was his effort that made the difference.
Very simple process and it diodes an outstanding job cleaning my carpets.
The technician was very helpful. Very fast. Carpet looks great.
Professional work and cleaners explain the options and answer questions.
The difference in my front room rug was absolutely incredible. (Or disgusting!) They were efficient and professional and the carpets look brand new!
The tech rushed through cleaning our carpets and a chair and ottoman SO FAST. We could get a ton of dirt up from the ottoman after he left with just water. We had to call and have him come back and give it another try. Should have been done right the first time.
The guys that came to clean worked real hard at cleaning. They were very professional and polite. They really got my carpets clean. Thanks
Carpet is soft after cleaning...not crunchy
The technician was awesome!
great job, professional personality
I believe my carpets are actually cleaner that when I've used other carpet cleaning companies. I waited to do this review to make sure the spots in question were really gone. My only complaint is their arrival time. Earlier than asked and I was already leaving work early to be home.
Great job well done
Did an excellent job! Technician was friendly and explainef everything he did . Carpets drued faster. Good experience
Price to Tooele is expensive
Nicely done. Quick and efficient!
My technician did a great job!
Our technicians showed up, they were on time very professional. The issues that we wanted to have addressed or taken care of, because our technicians were very knowledgeable about their industry. I would look at zerorez as the most trusted provider in their industry. My hat is off to my technicians and zero rez.