Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33419 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2012 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician was personable and professional, and the carpet looks great. Thanks so much.

Report a concern   March 20, 2012 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpet was really Clean

Report a concern   March 20, 2012 — Rated 10 out of 10 by B.W. Zerorez Salt Lake City
What do you like about our products and services?

Quick and easy. Looks like new.

Report a concern   March 19, 2012 — Rated 0 out of 10 by J.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

the scheduling was a nightmare. had over 7 phone calls changing appointment times. had 2 phone calls after service was done to confirm appt. get it together it was embarrassing.

Report a concern   March 19, 2012 — Rated 7 out of 10 by D.S. Zerorez Salt Lake City
What could we do to improve?

I'll have to try again for comparison purposes

Report a concern   March 19, 2012 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

That you say you go with the Green which I like I don't like all of the strong added things in cleaning supplies
The services was Great....The young man that cleaned the carpet was very professional,
very considerate worked very Detail --got next to the walls When I have the carpet cleaned
next I would like to have him back. Not many young people have that attitude when they are
doing things anymore.
Tell him an extra Thank You....

Report a concern   March 19, 2012 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

very courteous and professional - excellent job!! Our carpet looks like it did the day we had it installed!

Report a concern   March 19, 2012 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast work, very clean carpet.

Report a concern   March 19, 2012 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

Jerry was friendly, very efficiant, fast, careful of my home! I love how fast your cleaning dries. It look fabulous!

Report a concern   March 19, 2012 — Rated 8 out of 10 by R.M. Zerorez Salt Lake City
What could we do to improve?

Lower your prices, they seem a little high.

Report a concern   March 18, 2012 — Rated 10 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

The men who came to my house were clean, professional, and even came early! The carpet and tile look amazing. Customer service was fantastic!

Report a concern   March 18, 2012 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The results and lack of chemicals.

Report a concern   March 18, 2012 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

I love that you don't use chemicals.

Report a concern   March 18, 2012 — Rated 8 out of 10 by E.K. Zerorez Salt Lake City
What could we do to improve?

COMMUNICATION

Report a concern   March 17, 2012 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed with how well you were able to clean my carpet. They looked beautiful when the technician was all finished and my whole house smelled clean and fresh. My carpet is almost 12 years old and it looks great! The technician was very professional and did an awesome job...he really took his time. I was very impressed!! I will request him next time and refer my friends.

Report a concern   March 16, 2012 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

very thorough and knowlegdable

Report a concern   March 16, 2012 — Rated 7 out of 10 by K.W. Zerorez Salt Lake City
What could we do to improve?

Great service. My carpets just smell weird, I'm going to give it a week and let you know howim feeling then.

Report a concern   March 16, 2012 — Rated 6 out of 10 by J.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were really happy with the cleanliness of the carpet. We expected to pay $120 for our two rooms and ended up paying $350, so we would recommend your service with a warning about the "nickle and dime" added expense. Also, it has been four full days now and one of the areas is still damp. I'm still hoping it doesn't get moldy.

Report a concern   March 16, 2012 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

They come when they say they will. Get the services done quickly. Very nice young man came to my house this past week, offered a cover product which I have used before and applied that alsol.

Report a concern   March 16, 2012 — Rated 10 out of 10 by V.N. Zerorez Salt Lake City
What do you like about our products and services?

Your service was fast and effiecent and our carpets look like new again. The young man Daniel that cleansed our carpets was very courtious and gave us alot of information about the cleaning process. We were very satisfied and would use you again.

Report a concern   March 16, 2012 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

I like cleaning with out soap, and that the carpets are not soaked.

Report a concern   March 16, 2012 — Rated 6 out of 10 by K.O. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was not happy with the customer service. When I called to schedule I had to mention the specials- she didn't offer them. Also I was told they would come between 11-2 so I had plans before that time. They called at 9:30 that morning and said they would be there at 10. When I said I wouldn't be home until 11:00 they very rudely told me that it was then or after 2:00. I had a neighbor come stay at my house so it could get done. I felt like I was treated very rudely.

Report a concern   March 15, 2012 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

All the spots came out except for the glue. Someone was in the living room with glue ?
Everything was explained and he walked me through the process. I can't believe how clean
it looks. Thanks

Report a concern   March 15, 2012 — Rated 2 out of 10 by F.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was expecting the Zerorez Product. However, because the truck couldn't reach my carpet the person that cleaned the carpet used a
mobile vacuum machine and it didn't do the job. He then came back with a "dry" cleaning system and It still wasn't clean.
I have seen what the Zerorez can do and the mobil service fell far short of your advertized product.

I feel like I wasted 79 dollars.
First name removed

Report a concern   March 15, 2012 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I really like Zerorez. They do an incredible job on carpets and furniture. I had a carpet that I thought I was going to have to replace but Zerorez was able to get out all the stains. My dining room chairs looked brand new when they finished with them.
I also love the feel of the carpets after they are cleaned. They are nice and soft.
I highly recommend this company!

Report a concern   March 15, 2012 — Rated 10 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

I love how fast the carpets dry.

Report a concern   March 15, 2012 — Rated 10 out of 10 by V.R. Zerorez Salt Lake City
What do you like about our products and services?

I liked the service man and the way he explained everything. My carpets looked very nice when he was through.

Report a concern   March 15, 2012 — Rated 9 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

Kasten was very informative, efficient, and punctual.

Report a concern   March 14, 2012 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look like new! I'm not happy about giving my tech a $25 coupon and him not applying it.

Report a concern   March 14, 2012 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning was very effective and your technicians knowledgeable and friendly


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