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based on 34930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My floor looks cleaner and more vibrant and and I feel good about ridding my carpet of years of detergent residue buildup.
I'm surprised how clean the carpet gets after being so dirty.
Faster drying/quickly but efficiently did the job
I love that there is no funky smell that I thought was just associated with wet carpet. There was just a nice clean scent. My carpets look wonderful.
The employee who cleaned the carpets was very professional and answered all questions. He was very efficient with his time.
I think the cleaning was good, but it would have been an added benefit for them to use the multiple fans to help dry the carpet faster. They did not use it on the stairs and it was still damp 12 hour later.
The person who did the work was friendly, clean and considerate. The carpet looked great when he finished.
Price.
Your guys where fast and professional, but there is no need for the sales pitch stuff once they are there. It is obvious they where doing exactly as they where trained, but I just wanted the carpets cleaned.
We were grateful the company took the time to call us and send a new service technician out to re-clean the carpets. The second technician took the time to clean the carpets right. However, it was disappointing that the job was not done correctly the first time and we had to invest our own time by cleaning the carpets ourselves and then again with having a second carpet cleaning from the technician. I don't believe there is much that can be done to change this but we do appreciate the company for looking at the problem and working to finding a resolution.
The carpets have never looked so good, so we are very pleased.
Great job and resonable.
Awesome customer service, Porter did a fabulous job if explaining services and too case of my carpets, thank you
First name removed
I like that you call and verify the appointment and give a 3 hour window. I also like that you call when you are on you way.
If i can easily get the juice stains lifted off of my carpet with a simple steam technique,i kind of expect that an actual carpet cleaning service would also know how to get them out as well, which is why i paid to have you all do it,i don't have time to do it myself. It looked nice when it was first cleaned because it was wet, BUT as soon as it dried sure enough,my kids juice spots were ALL still there. I am not saying it's your fault,but if i am willing to pay someone to get the stains out,im kinda expecting that they be out!! That's all!!
I like pre-spot treatments and the new machine that pulls the nap up, and the guys that did the cleaning were very good and concerned about getting all the spots up. They did a great job.
The thing I like the most is that my carpets stay clean longer than they did when I used other companies. The pre-spray is natural ingredients and not "goop" being applied is another plus.
My floors look great- professional service
Service was quick, technician was friendly and professional, and the carpet dried so fast and looked great!
The carpet looks very clean.
You got our carpets cleaner than they have ever been. Your employee was very friendly and knowledgeable. I felt comfortable letting him into my home. When I called in, your employees were very friendly and helpful. They even called me back to offer a better time. My husband and I are very impressed. Thank you!
I like everything! I have been very pleased with the results and professionalism of the service techs. And I like how they always call about a half hour before they arrive at the house. Great job! I always refer your company to my friends.
Pleasant customer service, proactive scheduling, a quality process, and a satisfied finished product.
No chemicals
They did an amazing job, were quick, and educational! Chris and his team helped me learn and understand how to take better care of my carpet.
no soaps or stuff left in carpet
Excellent service. Did a good job.
You were not able to get the stains out of either rug that was cleaned. And The one small spot on one carpet edge wa still there as well.
But the technician, Mike, was friendly and recommended furnace filters and some other services to us. With the exception of the stains, the carpets look great. Thanks.
Do not share my name publicly, I can't see if it is checked or not.
Eddy was very helpful and took his time to do a thorough cleaning job.
THEY WERE ON TIME AND THEY DID A GREAT JOB!
The service itself and how well the cleaning was done was great. The technician was fast and friendly. The only thing that was absolutely annoying was that we had a 3-6pm time window which we did not choose and then on top of that the tech was running late and didn't come until 6:30pm. As a customer it would have been nice to choose a 2 hour window to coordinate with my day instead of being what time I had to sit and wait for 3 hours and then wait a little more. The special promotional pricing I got made it worth it in the end, but I would never pay full price for the service.