- Phone: 801-288-9376
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based on 34935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
returning calls more promptly - I called and left a message at 5:30pm one day and didn't get a call back until 2 days later.
The fellow who came was efficient, informative, and friendly. The carpet looks clean--even with an issue of an inside dog.
I felt nickel and dimed this time. Also the day after I scheduled my appt. I received a coupon for 10.00 off more than my original coupon and you wouldn't honor it. That is ridiculous to me. I have used you 3 times now but don't know if I will again!
My cleaner couldn't communicate very well in English. That was frustrating because I really had some questions, and chose not to answer them. Also, I then emailed the address on the website, and had, what I thought, was a ligitimate question. Was "blown off" by the responder. But I will try again at some point because I had such a GREAT experience the first time.
I love your service people. My questions were answered to my satisfaction. Services were offered pleasantly and promptly. My carpets look terrific and I had the air ducts done, so it smells great, too!
They showed up on time, did a thorough job, and didn't leave a mess
I was very pleased with the carpet cleaning, and the carpet looked better than I imagined it possible could. Your technician was very nice, thorough and professional! Thank you!
I love the fact that there are no chemicals being used and that the carpet looks so amazing when it was cleaned and protected. I will never use anyone else to clean my carpets.
Reminder phone calls and inform client throughout the day of arrival time so they don't wait around all day.
No chemicals and you got my carpets cleaner than any other company I have tried!
I was not happy with the smell of the carpets. Also, I only asked for the carpets to be cleaned and they asked the man that I had watching the house if we wanted carpet protector which I did not order and he said yes because he did not know. This cost me an extra $90. I only wanted what I ordered on the phone. The smell is still in the house of whatever was put into the carpets. I am sure they did a good job but I would not have it done again. I would not use the service again.
GOOD CLEAN CARPETS, AND SAME LEAD GUY HAS DONE A VERY GOOD JOB FOR US TWICE.
Thank you or the prompt service and nice technician who serviced our carpet. We had three bathrooms cleaned and a couple of other rooms. Two of the three bathrooms and the rooms came out fine but one bathroom is terrible. The carpet in that bathroom (which is relatively new carpet) stinks as bad or worse than before your technician "cleaned" it. If ZERORES means that you just run some water over the carpet and basically leave it the same (or worse) then I want nothing to do with it. I thought ZERORES meant that you clean the carpet and leave nothing behind. I would invite you to send your technician back and let him observe (smell) the carpet himself and tell us if he thinks that it is acceptable or not. We have not used that bathroom since the day he was here as we were waiting for it to dry. It still has not been used even one time. If ZERORES considers this acceptable, then you definitely will not have a "raving" fan here...
Thanks for asking,
Sincerely,
Name removed
The carpets were a lot wetter than I thought they should be. I had company that night and they were still damp. The techs were latter than I thought and I had an appointment - I felt they really rushed so they could be done before I left.
Wonderful cleaning job and a great deal, thanks Zerorez your the best , your lucky I'm already married.
My carpet was cleaner than with other services. Quick and efficient.
Usually fast drying, nice technicians, specials, green cleaning!
Friendly and efficient staff. Carpets look great.
It carpets get really clean and stay that way for a longer time frame. The service representative is friendly, knowledgeable, careful about keeping the areas clean, and on time.
It looks like I hoped it would. In the area of removal of pet stain/odor - I appreciate the experience you've had with this.
Carpets took all day to dry with a fan blowing on them! Maybe go over them twice to suck up more water?
On time, friendly and very clean carpets. Thank you.
Professional rug cleaner and will answer any questions-Also, the rugs seem to stay cleaner longer than other services I have used
GREAT PRODUCT AND SERVICE WAS EXCELENT. THE GENTLEMAN WAS CLEAN AND CAREFUL AND KNEW WHAT HE WAS DOING AND HE WAS QUICK AND EASY TO BE AROUND. JUST GOOD SERVICE ALL AROUND.
THANK YOU, DEAN FAIRBANK
The carpet looks GREAT!
(Sorry... Tony)
Fast dry, it seams like you really clean and leave a lot less dirty water in the carpets when you go
I agreed to send my oriental rug to you for cleaning. I specifically said I had to have it back by Oct. 1. And also that I would be home today, Tuesday Sept. 18, after noon so it could be picked up. I have already paid for the service. No one came. I called and was told they called to pick it up this morning -- what part of I WON'T BE HOME IN THE MORNING IS DIFFICULT TO UNDERSTAND?... and the person who could pick it up was done for the week and my rug wouldn't be picked up until next week. So basically there's no way I'll get my rug back by the 1st, and in the meantime it sits rolled up in my living room for another week? No, I will not be recommending your company to anyone.
They were able to schedule my cleaning withing just a couple of days from my call. Fast and efficient!
Our carpets look great!
Employee was reluctant to do the demo as advertised on your website and confirmed by phone. I was disappointed in the surprise hidden costs--$60 per room for disinfectant!