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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great help. Good job.
I was under the impression that Zerorez left no residue. However, I can feel an almost sticky substance as I run my hand across the carpet--especially on the stairs. I am disappointed that some of the more soiled areas didn't clean up well. Perhaps I am expecting too much.
Our technician was polite and the carpet looks amazing!
Technicians were smart, honest, experts at their trade. They were friendly and did not rush their job. Superb job!
Don’t tell me every visit that you can’t get traffic areas very clean.
Every tech has done this.
If I ask for a redo gotaloveit visit, they always come clean. And I explain nicely that my experience with my carpet and Zerorez is that it works.
Consistent professional service.
I like how quick and thorough the service was.
Friendly technicians who do a thorough job. They always make sure I am satisfied before they leave.
The service people that come and quality of the cleaning
Quick service & great results!
I just don't recommend places to people that much. Nothing against you guys.
My carpets looked great! I was very impressed at how clean they got.
Great service
Chris did a great job, was very friendly and wanted to get everything right.
Erik was very respectful, prompt, clean and thorough. He did a great job.
They gentlemen who cleaned the carpets did a great job . The carpets look great.
Everything!!!
The techs tried to upgrade me, and when I didn’t want to I feel like they rushed through and my carpets look the same as they did before they were “cleaned”. None of the spots were removed at all, and they left very quickly without me even seeing the job. They were here less than 30 minutes for a pretty large area. I reached out for a re-service and they are coming Wednesday, although I haven’t received a time. Hopefully they actually clean them this time. My family have all used you and had great results which is why I chose to use you as well, so I’m hoping this was a fluke.
The young man william was very respectful of my property friendly and offered me a pet cleaner which I bought.
Residue left in several places on my carpet. It’s sticky and orange colored. The soonest I can get anyone back for a “recall” appointment is 8 days after the initial cleaning. I can’t put my room back together and where the spots are it feel terrible on my hands and feet.
I love that my carpet isn't soaking wet once it's cleaned, the representatives are polite and helpful without upselling. Really love that my carpet stays clean for a long time.
William provided the best carpet I've ever had in 50 years. I will not let anyone else clean my carpets but him. This guy went far above others to make sure he did a great job. He definitely is a great face for the company. My carpet looks brand new!! Thank you so much!
Cleaners were very friendly.
Your representative was very knowledgeable and professiojnal.
I have referred numerous friends and family members to Zerorez. The technicians have all been so friendly, kind and very careful doing their job. The carpets dry so quickly and there's no "crunchiness" from soaps and chemicals. Spencer and Hunter did a great job Thursday. They worked together so well and had the job done very quickly. Because I thought I was going to be making some changes in my flooring, and let the cleaning go longer than I should have, I had some serious traffic paths. But it looks beautiful. Thank you for whatever you do with that "empowered" water.
The team you sent to my house were very professional, did a nice job, were personable and I was so happy to see them wearing masks.
Thank you
No it is not ok to share my comments publicly
Great service
Their products are clean. Speedy service.
When I first started using Zerorez a few years ago, I thought the service and the cleanliness of my carpets were unmatched by any other service. As the years have gone by, I feel like Zerorez has started to upsell me on things that should be included. Stain treatment as an up sell? Isn’t that why I called to have my carpets cleaned? I called back after my last appointment to express my disappointment with the spot cleaning and was told I could pay to have them come out and re-treat. I’m done with Zerorez. I’m going to Stanley steamer or another carpet cleaning service to see if I can find the same satisfaction that I originally had with your company
Brian was great. He listened to where I wanted him to spend a little extra time and he made sure to go over these places twice. He was respectful and professional.
What I would have liked is to have a better time frame. I was told between 11:30am-4:00pm. It seems like you could do better on the time window.
Thanks