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based on 34249 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very disappointed in our most recent service. Some areas look worse and some areas look like the dirt was smeared around instead of cleaned. The technician arrived before the appointment time and was finished with 4 areas in about 30 minutes. I asked questions about some areas and he assured me it was the best he could do.
Your service person was very friendly, he remembered that he had been to our home before, he was very neat and cleaned up after himself, and, most importantly, he knew what he was doing.
I had your technicians clean the tile in two showers. I assumed that if the tile was cleaned, there would no longer be water spots on the tile, but I was wrong. One of the main reasons I hired out the job was to fix that.
The cleaning was fine. I wish the tech could have focused a bit of extra attention in a couple areas I pointed out, but I saw they just went over it as quickly as everywhere else. The cost using a “coupon price” felt kinda deceptive as well. $99 quickly turned into $300 with very minimal actual work being added.
It does a great job
Quality of the work
It was all great! Thank you
Friendly service and good deep cleaning products.
Friendly service worker and carpet that is cleaned with minimal chemicals and left feelign soft and fresh.
The service was good, carpets are clean. More expensive than other services I’ve used in the past so I would take that into consideration when booking again.
Good service and good employees
The carpet looks great; efficient service. I would like to have an invoice
I was charged more than original quote when all information was given. I’m super disappointed with the amount I was charged and to make it tight I would like refunded for the extra cost.
My carpets did not turn out clean, the tech rushed through the entire home. Once they left there was oil spots all over my driveway from the van. Very very disappointed in the service and quality of work that was done definitely not work it for sure.
Looks good, smells clean
The technician was prompt, courteous and honest. He checked labels are recommended not cleaning sofa and love seat because of fabric content. I truly appreciate his service.
It’s easy to get an apt. The employee cleaning your carpets are always professional and they do a great job.
Very happy
The tech was a wonderful person. The person was very receptive to adding the stairs to the project which, I was very grateful for. What I'm ticked off about is the "biological" aspect. The short of it, is I feel like that was a rip off. I could have skipped it. The biologicals were still there after all was said and done. Not happy about that. I also think it should be mentioned that the carpet will take 4 to 6 hours to dry. That was a surprise to me. Up until now, I've always cleaned my own carpets and, typically, I'm able to suck most of the water out. I'm not happy about the quality.
Professional, personal, friendly, very clean carpet, thank you.
The technician was fine; however, I paid $120 to get the non-guaranteed pet odor out, and I can still smell the pet odor just as strongly as before the solution was ever applied! That was actually the whole reason I wanted my carpets cleaned at this time.
Work was good and the technician was very professsional
They did a great job! I would definitely recommend and my carpets look so much better!
I appreciate the Zerorez way to clean carpets; no residue and the carpets dry quickly. Your technicians are well trained in customer service, are very professional and polite. Jacob was absolutely the best person we have ever had clean our carpets!
Technician was very nice and efficient.
It did take about 24 hours for my carpet to dry completely…had the furnace fan on and the windows open.
No soapy residue left in the carpet after getting them cleaned.
They actually work! We had a subfloor cleaning done in three spots and afterwards, you couldn't smell the dog pee any more! I've used Zerorez many times and they never disappoint.
Good work and courteous employees
They was on time and very courteous. Carpets looked clean. Took quite a while to dry.
They missed cleaning our carpet in the middle of our living room. It looks bad because everything looks clean except a strip right in the middle that was missed.
On time, friendly personnel, easy of scheduling, carpets feel and look new again, tile floor looks great