Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84563 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 24, 2021 — Rated 10 out of 10 by Shelli Correll Zerorez Phoenix
What do you like about our products and services?

I’ve heard all the ads on the radio and figured I’d give it try. Absolutely impressed with Matt and the job he did. Professional, courteous and spotless carpet, just WOW! I am a very happy customer and will recommend Zerorez to my friends!

Report a concern   August 24, 2021 — Rated 10 out of 10 by N.D.G. Zerorez Phoenix
What do you like about our products and services?

Friendly and did a great job Kelly was very helpful

Report a concern   August 24, 2021 — Rated 10 out of 10 by L.O. Zerorez Phoenix
What do you like about our products and services?

Carpet came out beautiful

Report a concern   August 24, 2021 — Rated 10 out of 10 by Jane Lyden Zerorez Phoenix
What do you like about our products and services?

I had a 100% +++ experience! Harold was so delightful ! You have a keeper with him!!!! I will DEFINITELY be a repeat customer due to your appointment settings and Harold! Thank You

Report a concern   August 24, 2021 — Rated 10 out of 10 by Donna K. Davis Zerorez Phoenix
What do you like about our products and services?

WOW! My carpeting looks great and no sneezes through the night! :))
KYLE was my "Carpet Cleaning Expert!" He is a fantastic employee to represent your company...very professional looking & pleasant & he is so informative of the entire process.

He arrived on his scheduled time, called just before, so I guided him into the "mobile home park maze!" Perfect set up to get him & his equipment into the Mobile Home. I really appreciated his mannerism & personality & could tell he enjoyed his work, even at the end of his day! Thank you for hiring such personal technicians, that have a great personality!

The spraying & cleaning process is so excellent & no smelly chemicals! My "shag" in my carpet came back & was it's original color (mauve)! WooHoo! Didn't think I would ever see it like that again...but, ZEROREZ did the chore & Kyle just guided your great product thru my front door!! :))

AND, YES I have already told people about ZEROREZ & the great quality of the operation.
I am sold on your company & glad I got to "cross the carpet cleaning project off my list!"

Sincerely & with Appreciation & "thanx, Kyle!"
Donna D~

YAY, it dried within 4-5 hours & was "NOT CRUNCHY" & I love my 'blue booties!"

Report a concern   August 24, 2021 — Rated 10 out of 10 by Gregg Wolf Zerorez Phoenix
What do you like about our products and services?

Clean. Clean. Clean. Everything Zerorez says is true. From competitors at the top of the googled page to the multiple step process to break up dirt , grime and my laziness. Was skeptical as I had never used a carpet service before. Your ads sounded far more confident than others. Now, I know why. Professionals showed up with no judgement. Encouraged me to watch and see the difference as they went to work. I did and it was nothing short of magic. Thanks again Zerorez

Report a concern   August 24, 2021 — Rated 0 out of 10 by A.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was not impressed with my services, this was my first time and my last time and I will not refer anyone for your services. The carpets still have stains in them its like you guys charged me for the additional rooms but didn't actually clean them.

Report a concern   August 24, 2021 — Rated 10 out of 10 by Joanna White Zerorez Phoenix
What do you like about our products and services?

The spots my children made with spills are all gone! My home smells fresh and clean.

Report a concern   August 24, 2021 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Chris provided excellent customer service because he explained the process thoroughly, was extremely kind and did an amazing job cleaning our carpets. I will definitely be recommending zerorez to my family and friends and highly recommend they request Chris!

Report a concern   August 24, 2021 — Rated 10 out of 10 by Shawn Mackmillan Zerorez Phoenix
What do you like about our products and services?

The man who came to our home (MacMillan on Monday august 23) was excellent.

Report a concern   August 24, 2021 — Rated 0 out of 10 by A.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my 12x9 synthetic rug cleaner yesterday 8/23 and while the rug looks clean it smells the same as before the cleaning. The cleaner said his phone wasn’t working so he couldn’t give us a quote for additional service to help with the smell of dog urine. It was a bit confusing.

Report a concern   August 24, 2021 — Rated 1 out of 10 by H.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Being 9 months pregnant, I was so excited to have someone clean my floors so I didn’t have to. Unfortunately, I had to mop after the nice gentleman left because there were shoe prints from him everywhere on my tile. I wouldn’t ever recommend tile cleaning from this company, it seems as if they only specialize in carpets.

Report a concern   August 24, 2021 — Rated 10 out of 10 by Stephanie Armelin Zerorez Phoenix
What do you like about our products and services?

The service was great! They were able to come out quickly, which I was grateful for as it was a bit of an emergency to get these carpets cleaned. The prices are reasonable and very well explained. The carpets all look great and no odors. The tech called me afterward and explained how the job went and pricing, as I was not able to be onsite.

I would highly recommend this company and will definitely use them again in the future.

Stephanie

Report a concern   August 24, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

No heavy chemicals and very professional staff.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Courteous friendly associates

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

My carpet stains were gone and carpet dried quickley.

Report a concern   August 23, 2021 — Rated 9 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

On time, fast and efficient, had me to a walk around to make sure all was good before he left. Very courteous, friendly, nice person!

Report a concern   August 23, 2021 — Rated 10 out of 10 by Gerri Dames Zerorez Phoenix
What do you like about our products and services?

Your technician was very nice, clean and neat. He was a hard worker and did a great job.
The carpet looks really fantastic. Much better than we anticipated.

Report a concern   August 23, 2021 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly service and honest answers to my questions

Report a concern   August 23, 2021 — Rated 10 out of 10 by Josh Pobstman Zerorez Phoenix
What do you like about our products and services?

I thought the service was great and your technician did a very good job I believe his name was Robert.. The cleaning of my tile was a night and day difference very happy

Report a concern   August 23, 2021 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly and did a great job

Report a concern   August 23, 2021 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Friendly courteous people following safety practices and cleaning all carpets completely with explanations of why some areas still appears dirty

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

The Technician, Spencer, did an outstanding job and was very professional.

Report a concern   August 23, 2021 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

It gets the carpet cleaner than most cleaning services

Report a concern   August 23, 2021 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Scheduling (and rescheduling) was very easy. Employees were friendly and knowledgeable.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Timely. Good customer service. Pleasant technician

Report a concern   August 23, 2021 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

I liked how the products smelled really good and natural as I have breathing issues.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

"Technicians" were prompt and friendly. Did a very good job shampooing carpets.

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Efficient, on time, good job friendly tech.

Report a concern   August 23, 2021 — Rated 5 out of 10 by K.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I excepted the tech to wear a mask and plastic shoe covers


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