Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84563 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 23, 2021 — Rated 10 out of 10 by Jacqueline Espinoza Zerorez Phoenix
What do you like about our products and services?

My home smelled cleaned and the carpet was noticeable clean

Report a concern   August 22, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

fast drying and no chemical residue

Report a concern   August 22, 2021 — Rated 0 out of 10 by A.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was throwing things down my brand new stairs flooring. Throwing equipment down on the floors upstairs. Even cracked a tile from what I could see (wasn't cracked before he came) scratched my new paint on my doors, baseboards, and walls. Very rough on everything

Report a concern   August 22, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Professional, consensus and caring.
And a very soiled carpet …..looks new!
Terrific company!

Report a concern   August 22, 2021 — Rated 10 out of 10 by Theresa Varin Zerorez Phoenix
What do you like about our products and services?

I like the way my carpets look after they are done, the technician was so polite and explained everything he was going to do. My carpets are so nice looking.

Report a concern   August 22, 2021 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Everyone is also so friendly and the service has never disappointed.

Report a concern   August 22, 2021 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Appreciated your techs attention to detail and communication throughout the process

Report a concern   August 22, 2021 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Professional
Quick
Fast drying
No crunchy carpet

Report a concern   August 22, 2021 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

You are very lucky to have Evan as a team member as he was extremely professional and totally transparent. I was 100% satisfied with the service and would recommend you services to family and friends.

Report a concern   August 22, 2021 — Rated 0 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet cleaner banged up my base boards

Report a concern   August 22, 2021 — Rated 9 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

The gentleman that came to clean was really clean and dressed professionally. You could tell he pu a lot of effort in cleaning the carpet and the carpet came out amazing. He upsold on some add on and I was ok with that. But I did not like the fact that I was charged 135 for 3 rooms when the website says 125

Report a concern   August 22, 2021 — Rated 10 out of 10 by Amy Dodge Zerorez Phoenix
What do you like about our products and services?

Our service was efficient, high quality, and explained well. Trayvon did a fantastic job on our carpets, and we're very happy with the value received. We will definitely be repeat customers.

Report a concern   August 22, 2021 — Rated 8 out of 10 by M.J. Zerorez Phoenix
What could we do to improve?

Thank you, my carpets look a lot better than I had hoped for after 13 years!

Report a concern   August 22, 2021 — Rated 5 out of 10 by D.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Was not happy with the results at all. Called zerorez while he was here cleaning and complained about the service. I believe they should come back and clean the grout in the tile I paid for. Also do the rug in a bedroom that we did not pay for.

Report a concern   August 22, 2021 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Very professional technicians that do quality work.

Report a concern   August 22, 2021 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

Love that you use clean products. Great service, great job!

Report a concern   August 22, 2021 — Rated 10 out of 10 by Mary Thompson Zerorez Phoenix
What do you like about our products and services?

Prompt, efficient, explains the process, polite and listens to us. I have used Zero Rez for years. In our home in Spokane WA to Surprise AZ. Always an excellent job. I, seriously, cannot use any other company. Thank you so much. Mary Thompson

Report a concern   August 22, 2021 — Rated 9 out of 10 by Lucille Jarvis Zerorez Phoenix
What do you like about our products and services?

No detergents, carpet dried quickly , technician was friendly and professional

Report a concern   August 21, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Serviceman was polite and friendly and the carpet looks good. I would definitely recommend and use you again!

Report a concern   August 21, 2021 — Rated 5 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was disappointed the tile grout did not come as clean as I expected and there is still a stain on the carpet. I had heard such great things about your company but was ultimately not impressed. For $900 I expected a better result.

Report a concern   August 21, 2021 — Rated 10 out of 10 by Tracy Miller Zerorez Phoenix
What do you like about our products and services?

Very polite, professional technician.

Report a concern   August 21, 2021 — Rated 10 out of 10 by Jared Dial Zerorez Phoenix
What do you like about our products and services?

Even was great

Report a concern   August 21, 2021 — Rated 1 out of 10 by L.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned less than a year ago, but the high traffic areas needed to be cleaned. Sadly your tech didn’t even try to clean them well. Each door way carpet was still soaking wet 18 hours later. I would like someone to come back out and finish the job.

Report a concern   August 21, 2021 — Rated 10 out of 10 by Mary Lou Case Zerorez Phoenix
What do you like about our products and services?

Thorough, competent, dependable.

Report a concern   August 21, 2021 — Rated 10 out of 10 by C.Q. Zerorez Phoenix
What do you like about our products and services?

The technician that we had was very knowledgeable and informative about the best solution for her carpet stains and pet stains

Report a concern   August 21, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The service technician was awesome. Great job and great customer service!

Report a concern   August 21, 2021 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

I already filled out a survey!

Report a concern   August 21, 2021 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

The serviceman was excellent! I love my rugs!!!!!!

Report a concern   August 21, 2021 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

On time did a good job who is quick

Report a concern   August 21, 2021 — Rated 0 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The one upholstery piece that the technician attempted to clean actually looks worse. The rugs look the same and no better. And he wasn’t able to do most of the things I wanted. He was concerned after we try the one piece of upholstery and it turned out worse that the others were a similar fabric. Complete and utter disappointmen


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