Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84547 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 24, 2021 — Rated 10 out of 10 by Donna Olcavage Zerorez Phoenix
What do you like about our products and services?

Carpets and couches look new again! The technician did a fabulous job!

Report a concern   November 24, 2021 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Easy to do business with, courteous and helpful.

Report a concern   November 24, 2021 — Rated 10 out of 10 by Dawn Ferrara Zerorez Phoenix
What do you like about our products and services?

The carpeting always comes so clean!!! And we don't see old stains popping back up. If there is an area of concern, the technician doing the cleaning warns us ahead of time. Staff always, polite, efficient and helpful!

Report a concern   November 24, 2021 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

A job well done. Friendly courteous technician

Report a concern   November 24, 2021 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

The tech did a great job - he was very professional and courteous.

Report a concern   November 24, 2021 — Rated 10 out of 10 by Lucille Duran Zerorez Phoenix
What do you like about our products and services?

Excellent customer service, friendly technician and ease of appointment process!

Report a concern   November 24, 2021 — Rated 10 out of 10 by D.V.F. Zerorez Phoenix
What do you like about our products and services?

The technician did a great job!

Report a concern   November 24, 2021 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Always professional, efficient, and do an excellent job.

Report a concern   November 24, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

On time and efficient

Report a concern   November 24, 2021 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Grout cleaning was amazing. Best ever.

Report a concern   November 24, 2021 — Rated 6 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

To start, it was very difficult to even make an appointment. I was on hold for 20 minutes because I had a question before I made the appointment but gave up and made it online.
I used your service once before and hoping the results would be better this time,. but not really. So many spots were missed. Your rates are twice as much as my previous cleaner, ChemDry for similar results.
The only good thing was the technician was friendly and didn't bang the house around my furniture like the last one did.

Report a concern   November 24, 2021 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

On time, thorough job cleaning! Thank you!

Report a concern   November 24, 2021 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

They were on time, and did a wonderful job...very pleased

Report a concern   November 24, 2021 — Rated 10 out of 10 by H.T. Zerorez Phoenix
What do you like about our products and services?

Our carpet is very clean and fresh. The young man who did the work was very pleasant and did a great job!

Report a concern   November 24, 2021 — Rated 8 out of 10 by S.D. Zerorez Phoenix
What could we do to improve?

The work is good but not exceptional. Grout and tile cleaning was good but quality diminished as the job went on.

Report a concern   November 24, 2021 — Rated 10 out of 10 by Laura Rairigh Zerorez Phoenix
What do you like about our products and services?

Our service man did a great job, was prompt and informative of services. I would definitely use Zerorez again.

Report a concern   November 24, 2021 — Rated 10 out of 10 by K.O.J. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional, explained the process. He put corner guards on our walls so the hoses wouldn’t rub on the walls. Did an outstanding job.

Report a concern   November 24, 2021 — Rated 10 out of 10 by Jaime RamIrez Zerorez Phoenix
What do you like about our products and services?

Brian and his assistant did a great job our carpeting and tile! Awesome work! Highly recommended!!

Report a concern   November 24, 2021 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

I like that my carpets are as clean as can be and sanitized.

Report a concern   November 24, 2021 — Rated 8 out of 10 by M.S. Zerorez Phoenix
What could we do to improve?

You did just fine, no improvement needed.

Report a concern   November 23, 2021 — Rated 10 out of 10 by Jackie Veslinovic Zerorez Phoenix
What do you like about our products and services?

Great service from the technician Paul!

Report a concern   November 23, 2021 — Rated 10 out of 10 by Lauri Bhavsar Zerorez Phoenix
What do you like about our products and services?

We had our carpets cleaned last Friday. Zach was our guy. He was the nicest, kindest guy we’ve ever had. He was extremely grateful to have a job he loved. Said this is the best job he’s ever had. We are so happy with our carpets as they always look amazing. And thank you to Zerorez for hiring amazing people!
We’ve used your services for years and will continue to do so.
Happy Thanksgiving!

Report a concern   November 23, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great service tech, Jeff.
Super friendly and professional.

Report a concern   November 22, 2021 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Carpets get clean without being crunchy plus everyone that the customer interacts with is extremely professional and courteous!

Report a concern   November 22, 2021 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

We loved our Zerorez service guy! He was amazing!

Report a concern   November 22, 2021 — Rated 0 out of 10 by G.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet was not cleaned well.
There are several places where the carpet now has dark and dirty stains that were not there previously. The stairs are now dirtier than they were before.
I went for Zerorez knowing that you have a good reputation in the market but I am very disappointed

Report a concern   November 22, 2021 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Very efficient clean process with minimal carpet wetting

Report a concern   November 22, 2021 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Very good job , My wife and I were very pleased.

Report a concern   November 22, 2021 — Rated 4 out of 10 by N.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were told that the last time ZeroRez was at our facility that we had the carpets and Vinyl cleaned. We were told that the same would happen this weekend 11-20-2021. ZeroRez did not assess the task or give us a time frame for completing the work. It appeared to easily be a 2 person job and we were informed that the Vinyl was not on the work order, and now we have to reschedule to have the vinyl completed which we most likely will not due to our capacity to complete this task. This is just a review of my experience this time, and not an overall view from our company. If there are any questions, comments, or concerns, please feel free to reach out to the Safety Department of Tel Tech Networks, at any time.

Have a safe day.

Sincerely,
Name removed
Phone number removed

Report a concern   November 22, 2021 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Professional technician with quality service


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