Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 5, 2021 — Rated 10 out of 10 by Lynn Forsythe Zerorez Phoenix
What do you like about our products and services?

I love this company. They were amazing, gave great suggestions for my problem areas. They were ontime and didn't waste time getting the job done.

Report a concern   December 5, 2021 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

great service

Report a concern   December 5, 2021 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Your customer service is awesome and our Tech was amazing. We have had him before and so glad it was him again. He's very detailed and thorough. Very pleased with his work.

Report a concern   December 5, 2021 — Rated 10 out of 10 by Jacqueline Banuelos Zerorez Phoenix
What do you like about our products and services?

The products actually work. The carpet cleaners are very knowledgeable and do the right job.

Report a concern   December 5, 2021 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Punctual and professional. Carpets are cleaned.

Report a concern   December 5, 2021 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Technician was extremely efficient, on time and answered all my questions. The carpet looked GREAT after he was done.

Report a concern   December 5, 2021 — Rated 5 out of 10 by D.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am very disappointed in the fact they came out and were supposed to clean carpets and tile
And the guy instantly didn’t do the tile. He claimed there was a seal on the floor. Then told me it’s not like I don’t want to work today I’m here on my day off I just can’t I don’t think the company will let me .

Report a concern   December 5, 2021 — Rated 0 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’ve had to cancel appointments from you guys

Report a concern   December 5, 2021 — Rated 10 out of 10 by Jim Finfrock Zerorez Phoenix
What do you like about our products and services?

I like the fact after the carpet dries; it doesn't have a crusty or stiff feel to it.

This was the first time I used Zerorez to clean the tile floor in my kitchen. Looked like brand new when the representative was done cleaning the floor. The tile floor had never been cleaned professionally.

Report a concern   December 4, 2021 — Rated 0 out of 10 by L.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was given one price and then had to pay more than double. Very misleading!

Report a concern   December 4, 2021 — Rated 10 out of 10 by Vanessa Garcia Zerorez Phoenix
What do you like about our products and services?

Always looks and smells great after a clean. Thank you!!!

Report a concern   December 4, 2021 — Rated 10 out of 10 by Devaughn Staley Zerorez Phoenix
What do you like about our products and services?

Service was fast and friendly

Report a concern   December 4, 2021 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

My Tech, Chris M, was very courteous, informative and thorough. I definitely would recommend him to my friends.

Report a concern   December 4, 2021 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

the quick drying and lack of residual soap left. on the carpet

Report a concern   December 4, 2021 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Evan was really nice and did a great job.

Report a concern   December 4, 2021 — Rated 10 out of 10 by Karen McGarrity Zerorez Phoenix
What do you like about our products and services?

Clean clean carpets

Report a concern   December 4, 2021 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

Great customer service!

Report a concern   December 4, 2021 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Tech was outstanding

Report a concern   December 4, 2021 — Rated 10 out of 10 by Kelli Johnston Zerorez Phoenix
What do you like about our products and services?

I love the quality of the service provided. Chris was wonderful!

Report a concern   December 4, 2021 — Rated 8 out of 10 by K.W. Zerorez Phoenix
What could we do to improve?

Your employee’s were fast. A little too fast. They did do what I asked but some details were missed. The living room carpet still has one dirt mark on it that they assured me would be gone after they cleaned.

Also Spencer charged me for the work which was more than I have ever paid in the past. We discussed the work prior to doing it, but I was surprised that the price was $199 when all was said and done.

I don’t think I got screwed it was just more than I expected.

Sometimes being thorough is more important than being fast. Tough to balance speed and being aware of the details. Just something for Spencer to improve on.

Report a concern   December 4, 2021 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

I used your service before! It was great then even better this time!

Report a concern   December 4, 2021 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

Your technician was very professional. He asked us several times if we had any questions.

Report a concern   December 4, 2021 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Great job Good price Very friendly staff

Report a concern   December 4, 2021 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Service was very professional and knowledgeable, and carpets came out extremely clean.

Report a concern   December 4, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

No soap used in cleaning carpets and rugs. In the past, have found that it's next to impossible to remove cleaning products, which results in residue that attracts dirt. Have been using Zerorez for years now. Couldn't be happier with this service.

Report a concern   December 4, 2021 — Rated 10 out of 10 by Zoltan Csukardi Zerorez Phoenix
What do you like about our products and services?

Very good and on time! Great results too!

Report a concern   December 4, 2021 — Rated 10 out of 10 by Linda Whitehead Zerorez Phoenix
What do you like about our products and services?

I love everything about my service, from the product's, the representative and the service.

Report a concern   December 4, 2021 — Rated 10 out of 10 by Regina Arthur Zerorez Phoenix
What do you like about our products and services?

Excellent service, a fair price and extra care afterwards. Leaving booties for later great idea. The floors were not crunchy and everything smelled clean.

Report a concern   December 4, 2021 — Rated 7 out of 10 by C.D. Zerorez Phoenix
What could we do to improve?

Take a little more time on dark areas of tile. Was happy overall but noticed kitchen and hallway grout was still dark

Report a concern   December 4, 2021 — Rated 10 out of 10 by Karen Black Zerorez Phoenix
What do you like about our products and services?

Technician was on time, courteous, professional. Did a great job on the toughest stains and gave great advice on how to maintain.


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